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Contents

1 List of statistics to be monitored

List of statistics to be monitored

Entry Format

Simple Mode Entry Format

Extended mode entry format

Queue Statistics

Total_Answered

Total_Abandoned

Current_In_Queue

CurrMaxCallWaitingTime

ServiceLevel

AverageWaitingTime

Skills Statistics

CurrentNotReadyAgents

CurrentReadyAgents

CurrNumberInCall

LongestIdleTime

AverageHandlingTime

ServiceLevel

Agent Statistics

Internal statistics

Other agent statistics

Sample statistics.yaml

Resources

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