Revision as of 01:54, January 9, 2015 by Brian.marshall@genesys.com (talk | contribs) (Update with the copy of version: 8.1.5DRAFT)
Call Handling and Treatments
These topics provide information about how treatments work, treatment properties, rules for call results, record actions, treatment sequences, call outcomes, sharing records between multiple desktops, answering machine call handling, and using the Opt-Out feature with CPD Server.
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