KM8.5.3New

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Important

Starting with release 8.5.3, Knowledge Management is now known as Digital Administration.

• eServices Manager Plug-in for GAX:
  • Support for Red Hat Enterprise Linux 7 and CentOS Linux 7.
  • Bulk import standard responses using an Excel file (xls/xlsx).
  • Support for additional privileges for role-based access.
  • Search for specific standard responses, field codes, and screening rules using various options and criteria.
  • Support for Apple Business Chat interactive responses. Administrators can create or edit the following interactive responses:
    • Apple Pay
    • Custom Extension (referred to by Apple as Custom Interactive Message or Custom Message Extension)
    • Date Picker
    • List Picker

• Privacy Manager Plug-in for GAX:
  • Support for Red Hat Enterprise Linux 7.
  • Privacy Manager now supports additional privileges for role-based access.
  • Privacy Manager can now export and import privacy rules and regular expressions.

• Classification Server:
  • Support for Red Hat Enterprise Linux 7 and Oracle Linux 7 coupled with Unbreakable Enterprise Kernel Release 4.
  • Classification Server can now classify chat transcripts after the interaction has concluded.
  • Classification Server Language Detection now detects the following additional languages:
    • Bulgarian
    • Czech
    • Danish
    • Dutch (Netherlands)
    • Finnish
    • Greek
    • Korean
    • Norwegian
    • Polish
    • Romanian
    • Slovakian
    • Swedish
    • Turkish

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