What's New in Messaging Applications for 9.0

9.x

DRAFT

Sept. 28, 2018

• Apple Business Chat Plugin for Workspace Desktop Edition
  • The plugin now supports asynchronous chat. Agents can use workbins to store dormant chat sessions for later use. If a customer resumes the interaction, it is automatically removed from the workbin and transferred to an available agent.

• Genesys Driver for use with Apple Business Chat via Hub
  • The driver now supports asynchronous chat. See the Chat Server Release Note for more information.
  • The driver now supports a new transactional Apple Pay schema that includes Stripe as a third-party transaction provider.

• Digital Messaging Server
  • Support for the latest releases of Apple Business Chat Plugin for Workspace Desktop Edition and Genesys Driver for use with Apple Business Chat via Hub.

NEW

What's New in Messaging Applications for 9.0

March 29, 2018

• Apple Business Chat Plugin for Workspace Desktop Edition
  • The plugin now supports Apple Business Chat interactive responses. Agents can use the following interactive responses when in chat interactions with customers:
    • Apple Pay
    • Custom Extension (referred to by Apple as Custom Interactive Message or Custom Message Extension)
    • Date Picker
    • List Picker

      Important

      Agents cannot modify Apple Pay credit card lists, shipping options list, shipping and billing addresses, and other Apple Pay attributes. Customers must provide this information using their Apple device.

  • The plugin supports the following features:
    • Attachments
    • Contact and chat history
    • Emojis
    • Standard Response Library
    • Text messages
    • Transfer to other agents
    • Typing notifications for customer devices
  • Support for the following operating systems. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
    • Windows 8
    • Windows 10
    • Windows Server 2012

• Genesys Driver for use with Apple Business Chat via Hub
  • The driver supports the following inbound and outbound structured messages:
    • Apple Pay
    • Custom Extension (referred to by Apple as Custom Interactive Message or Custom Message Extension)
    • Date Picker
    • List Picker
  • The driver supports the following:
    • Text messages and attachments.
    • Typing notifications from agent to customer.
  • Support for the following operating systems. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
    • Red Hat Enterprise Linux 7
    • Windows Server 2012
  • Support for iOS 11. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information.
  • Support for TLS 1.2. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information.

• Digital Messaging Server
  • Support for the initial release of Apple Business Chat Plugin for Workspace Desktop Edition and Genesys Driver for use with Apple Business Chat via Hub.