8.5.300.09

Interaction Server Proxy Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
09/25/18	General			X		X

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• List of 8.5.x Releases
• 8.5.x Known Issues

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What's New

This release contains the following new features and enhancements:

• You can now use configuration options to filter log data:
  1. Create a configuration option section named <log-filter-data>.
  2. Add an option where:
     • key—Is a user data key.
     • value—Is one of the following:
       • copy—Write this data in log (default value).
       • hide—Mask this data in log.
       • skip—Do not write this data in log.

• A new configuration option, hint-media-unavailable, in the section settings that has the following values:
  • If true, Interaction Server Proxy sends notifications to the agent desktop to indicate when the last Interaction Server node that supports a particular media type is offline. Another notification is sent when support of the media type is restored after the affected Interaction Server node is connected again and the agent desktops are silently logged in.
  • If false, Interaction Server Proxy does not send the notifications described above.

Resolved Issues

This release contains the following resolved issues:

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The error-handling behavior has changed for the RequestPull message. As of this release:

• If all Interaction Servers respond with an error, Interaction Server Proxy now responds to the client with the error message received from the last Interaction Server response.
• On the first non-empty list response from an Interaction Server, Interaction Server Proxy sends a response to the client equal to the received list.
• If all Interaction Server responses are either errors or empty lists, Interaction Server Proxy returns an empty list.

Previously, in the third point, the response was either empty-list or error, matching the last response that was received from the nodes. (IXN-4205)

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Upgrade Notes

No special procedure is required to upgrade to release 8.5.300.09.