KM8.5.3New

{{{{{TMPL8}}} |Release=8.5.3 |Draft=

• eServices Manager Plug-in for GAX:
  • Support for additional types of structured messages (previously known as interactive standard responses) that use Facebook Messenger. eServices Manager can read the configuration of media origin types from Configuration Server and the types of structured messages for Facebook Messenger. See the eServices Manager guide for more information.
  • Support for the Windows 2016 operating system. See the Supported Operating Environment: eServices page for more detailed information and a list of all supported operating systems.
  • Support for GAX 8.5.290.09 and higher.

    Important

    Your environment must have GAX 8.5.290.09 or higher to deploy this release.

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Important

Starting with release 8.5.3, Knowledge Management is now known as Digital Administration.

• eServices Manager Plug-in for GAX:
  • Support for Red Hat Enterprise Linux 7 and CentOS Linux 7.
  • Bulk import standard responses using an Excel file (xls/xlsx).
  • Support for additional privileges for role-based access.
  • Search for specific standard responses, field codes, and screening rules using various options and criteria.
  • Support for Apple Business Chat interactive responses. Administrators can create or edit the following interactive responses:
    • Apple Pay
    • Custom Extension (referred to by Apple as Custom Interactive Message or Custom Message Extension)
    • Date Picker
    • List Picker

• Privacy Manager Plug-in for GAX:
  • Support for Red Hat Enterprise Linux 7.
  • Privacy Manager now supports additional privileges for role-based access.
  • Privacy Manager can now export and import privacy rules and regular expressions.

• Classification Server:
  • Support for Red Hat Enterprise Linux 7 and Oracle Linux 7 coupled with Unbreakable Enterprise Kernel Release 4.
  • Classification Server can now classify chat transcripts after the interaction has concluded.
  • Classification Server Language Detection now detects the following additional languages:
    • Bulgarian
    • Czech
    • Danish
    • Dutch (Netherlands)
    • Finnish
    • Greek
    • Korean
    • Norwegian
    • Polish
    • Romanian
    • Slovakian
    • Swedish
    • Turkish

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