9.0.000.06

CX Contact Release Notes

Release Date	Release Type	Restrictions	AIX	Linux	Solaris	Windows
10/02/18	General			X

Helpful Links

Releases Info

• List of 9.0.x Releases
• 9.0.x Known Issues

Product Documentation

• CX Contact

Genesys Products

• List of Release Notes

What's New

This release contains the following new features and enhancements:

• You can now use the List Automation feature to schedule a contact list export. The file is exported out of CX Contact and sent to a remote FTP directory.

For a complete description of this feature, refer to the Create and Manage List Automation Tasks in the CX Contact Help manual. (CLOUDCON-5071)

• The new Device Escalation feature enables you to do any of the following when records in a contact list contain more than one device:
  • Identify which device(s) should be contacted.
  • Specify the order in which the devices are contacted.
  • Specify how to handle answering machine detection - drop the call, deliver the call to an agent, or send the call to a DN for treatment (for example, leave a pre-recorded message).

For a complete description of this feature, refer to the Apply Device Escalation page in the CX Contact Help manual. (CLOUDCON-3778)

• The Timezone source option has been moved from the General tab in the user interface to the Dialing tab. (CLOUDCON-5087)

Resolved Issues

This release contains no resolved issues.

Upgrade Notes

No special procedure is required to upgrade to release 9.0.000.06.