9.0.0New

9.x

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New in 9.0.000.06

• You can now use the List Automation feature to schedule a contact list export. The file is exported out of CX Contact and sent to a remote FTP directory.

• The new Device Escalation feature enables you to do any of the following when records in a contact list contain more than one device:
  • Identify which device(s) should be contacted.
  • Specify the order in which the devices should be contacted.
  • Specify how to handle answering machine detection - drop the call, deliver the call to an agent, or send the call to a DN for treatment (for example, leave a pre-recorded message).

• In the Timezone source field, a new option, called Explicit, enables you to select a specific time zone for records in a contact list. When you apply this option, the system ignores all Contact and Device time zone assignments, so we do not recommend this option if your contact list contains international numbers or countries with multiple time zones.

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