Key-Value Pair
Also known as a KVP. A data structure that is used to communicate or store a piece of information. A KVP consists of a key, whose value is a string, and a value, which may be any of a variety of data types, including a key-value set (thus, making the structure recursive). The key identifies the meaning of the data that is contained in the value.
Glossary
Asynchronous Chat
Asynchronous (async) chat in Genesys Chat Solution means:
- Conducting single chat session between a customer and a contact center for a long period of time (could last for days).
- Providing the possibility for an agent to return a chat session back into the workflow (in other words, putting it into dormant state), and to reconnect to chat session later (through workbin or contact history).
- Providing the possibility for a workflow to wake up a dormant chat session for processing upon detecting customer activity or upon the expiration of async inactivity control timeout. Workflow tries to route the interaction to the last handling agent for some period of time before sending it to any other available agent.
This section includes information on the following topics:
| Topic | Description |
|---|---|
| Overview | A general overview of how to enable async chat capabilities |
| Sample Workflow Deployment | A procedure on how to deploy the workflow sample as well as information on testing |
| Reporting Improvements | Information on key-value pairs (KVPs) |
For information on how Async chat works with Workspace Desktop Edition, see Asynchronous Chat in Workspace Desktop Edition.
For information on how Async chat works with Widgets, see see Asynchronous Chat in Widgets.
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