Deploy Digital Messaging Server

Create a Digital Messaging Server Application Object

Create an Application object for Digital Messaging Server if it does not already exist.

1. Import the Digital Messaging Server application template from the CD.
2. Create a new Application object based on the template.
   1. Open the Properties dialog box of the Application object.
   2. On the Server Info tab:
      1. In the Host box, enter the name of the desired host.
      2. In the Communication Port box, enter the port Digital Messaging Server will use.
3. On the Start Info tab, enter some characters in the Working Directory, Command Line, and Command Line Arguments fields. These characters will be overwritten with the correct values during the installation, but they cannot be left blank at this point.
4. On the Connections tab, add a connection to Interaction Server.
5. If this is for a multi-tenant environment, add the tenant(s) on the Tenants tab.
6. Open your Interaction Server Application and add a connection to Digital Messaging Server. Specify the Connection Protocol as either simple or addp.

Install Digital Messaging Server

Windows

Prerequisites

• Microsoft Windows Server 2012
• Java 1.8

1. Locate the Setup.exe for Digital Messaging Server on the product CD.
2. Double-click Setup.exe.
3. Select Java.
4. Enter the login information for your Configuration Server:
   • Host
   • Port
   • User
   • Password
5. Select the appropriate Digital Messaging Server Application object from the list.
6. Confirm selection of JDK.
7. Click Install.

Linux

Prerequisites

• Red Hat Enterprise Linux/CentOS 7
• Java 1.8

1. Locate the install.sh file for Digital Messaging Server.
2. Use the command >install.sh to start the installation script.
3. On request, enter the absolute path for the directory of the Java executable.
4. Press Enter to confirm the host name for the installation.
5. Enter the login information for your Configuration Server:
   • Host
   • Port
   • User
   • Password
6. From the list of applications, select one and enter its number in the list.
7. Press Enter to confirm the suggested destination directory, or choose another one.
8. Answer other questions, if required.

TLS Connection as Windows Service

Prerequisite: TLS 1.2 or higher

When Digital Messaging Server has Transport Layer Security (TLS) configured, either as a server on its ESP port, or as a client in its connection to Configuration Server, Interaction Server, Message Server, Chat Server, and UCS, follow these steps to enable it as a Windows Service:

1. Select the Windows service related to Digital Messaging Server .
2. Select the Log On tab. The default setting is Log on as local system account.
3. Select Log on as this account and provide the login/password of a local host user.

Proxy Server Support for Digital Messaging Server

1. Edit the appropriate file by adding these Java runtime startup options:
   • If using Genesys Cloud API Driver for Facebook 8.5.300.09 or earlier, or Genesys Cloud API Driver for Twitter 8.5.300.07 or earlier:
     • -DproxySet=true
     • -DproxyHost=<host of proxy server>
     • -DproxyPort=<port of proxy server>
   • If using Genesys Cloud API Driver for Facebook 8.5.300.10 or later, or Genesys Cloud API Driver for Twitter 8.5.300.08 or later:
     • -Dhttp.proxyHost=<host of proxy server>
     • -Dhttp.proxyPort=<port of proxy server>
     • -Dhttps.proxyHost=<host of proxy server>
     • -Dhttps.proxyPort=<port of proxy server>
2. To enable authentication for the proxy server, add these options as well:
   • If using Genesys Cloud API Driver for Facebook 8.5.300.09 or earlier, or Genesys Cloud API Driver for Twitter 8.5.300.07 or earlier:
     • -DproxyUser=<username>
     • -DproxyPassword=<password>
   • If using Genesys Cloud API Driver for Facebook 8.5.300.10 or later, or Genesys Cloud API Driver for Twitter 8.5.300.08 or later:
     • -Dhttp.proxyUser=<username>
     • -Dhttp.proxyPassword=<password>
3. File to edit:
   • Windows: In avaServerStarter.ini, the [JavaArgs] section.
   • Unix and related systems: In smserver.sh, the last string, namely "$JAVA_EXECUTABLE_PATH/java" -classpath $CLASSPATH $JVMPARAMS $MAINCLASS $*

Next Steps

Continue deployment by adding a Facebook channel, a Twitter channel, or a Custom Media Channel.