The following new features were added in the 8.5.3 release:

You can now create and edit structured messages that use rich links, which show a preview of a URL that contains an inline image or video. This feature enables customers to view media immediately without having to click a "Tap to Load Preview" message.
You can now use field codes in the Title text-input field of structured messages for Apple Business Chat.
The Custom Extension structured message for Apple Business Chat has the following improvements in the Received Message tab:
- You can add an image to the message, along with an Image Title and Image Subtitle.
- You can use field codes in the message.
You can now render field codes in the Preview tab for the Date Picker and List Picker structured messages for Apple Business Chat.
For Apple Pay structured messages, eServices Manager now automatically sets the Total Amount Type to final if all items have their Type set to final.

Support for the following operating systems. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
- Red Hat Enterprise Linux 7
- CentOS Linux 7
- Windows Server 2016

Support for the following operating systems. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
- CentOS Linux 7
- Windows Server 2016

Support for the following operating systems. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
- Red Hat Enterprise Linux 7
- CentOS Linux 7
- Windows Server 2016

Support for Windows Server 2016 operating system. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.

Support for additional types of structured messages (previously known as interactive standard responses) that use Facebook Messenger. eServices Manager can read the configuration of media origin types from Configuration Server and the types of structured messages for Facebook Messenger. See the eServices Manager guide for more information.
Support for the Windows 2016 operating system. See the eServices page in the Genesys Supported Operating Environment Reference Guide for more detailed information and a list of all supported operating systems.
Support for GAX 8.5.290.09 and higher.
Important
Your environment must have GAX 8.5.290.09 or higher to deploy this release.

Support for CentOS Linux 7.
Support for Apple Business Chat interactive responses. Administrators can create or edit the following interactive responses:
- Apple Pay
- Custom Extension (referred to by Apple as Custom Interactive Message or Custom Message Extension)
- Date Picker
- List Picker

Important

Starting with release 8.5.3, Knowledge Management is now known as Digital Administration.

Support for Red Hat Enterprise Linux 7.
Bulk import standard responses using an Excel file (xls/xlsx).
Support for additional privileges for role-based access.
Search for specific standard responses, field codes, and screening rules using various options and criteria.

Support for Red Hat Enterprise Linux 7.
Privacy Manager now supports additional privileges for role-based access.
Privacy Manager can now export and import privacy rules and regular expressions.

Support for Red Hat Enterprise Linux 7 and Oracle Linux 7 coupled with Unbreakable Enterprise Kernel Release 4.
Classification Server can now classify chat transcripts after the interaction has concluded.
Classification Server Language Detection now detects the following additional languages:
- Bulgarian
- Czech
- Danish
- Dutch (Netherlands)
- Finnish
- Greek
- Korean
- Norwegian
- Polish
- Romanian
- Slovakian
- Swedish
- Turkish

eServices Digital Administration

eServices Digital Administration is part of the PureEngage Digital (eServices) platform.

It includes the following components:

Content Analyzer Plug-in for GAX—Uses natural language processing technology to classify incoming interactions.
eServices Manager Plug-in for GAX—A user interface for managing the configuration of various aspects of eServices functionality (formerly known as Knowledge Manager).
Privacy Manager Plug-in for GAX—A user interface for creating and testing the regular expressions that identify sensitive data that may need to be masked or otherwise managed.
Classification Server—Uses screening rules to screen interactions and content analysis to classify incoming interactions.
Training Server—Sets up and executes sessions that train the system to classify interactions according to their content.