Genesys Customer Care links:
Licensing:
- Genesys Licensing Guide
- Licensing section of the Genesys Migration Guide
Information on supported hardware and third-party software is here:
Product Alerts
Messaging Applications
Messaging Applications is part of the PureEngage Digital (eServices) platform. Messaging Applications allow agents to have chat-like conversations with users over popular messaging services. It includes the following components:
- Apple Business Chat—Enables agents to handle interactions via Apple Business Chat.
- WeChat—Enables agents to handle interactions via WeChat.
- Digital Messaging Server—Mediates between Genesys and various interaction sources, such as social media (Facebook and Twitter), SMS services, and other messaging services.
What's New
RN GOES HERE
Product Alerts
Documentation
Digital Messaging Server Guide
Learn how to deploy and use Digital Messaging Server (formerly Social Messaging Server).
Apple Business Chat
Learn how to deploy and use Apple Business Chat in your Genesys environment.
Learn how to deploy and use WeChat in your Genesys environment.
More Release Information
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