View Campaign Statistics

When you launch CX Contact, you land on the Campaigns page. This is where you'll monitor the status of running campaigns in real-time.

This article describes the fields and metrics displayed on the campaigns dashboard. To learn how to create and manage a campaign template, refer to the Create and Manage a Campaign Template page. To learn how to create and manage a campaign group, refer to the Create and Manage a Campaign Group page.

Dashboard Basics

The first column in the campaigns dashboard is the Campaigns/Groups column. It lists all the campaign templates, campaign groups, and contact lists that have been created in CX Contact.

Campaign Group Icons

Campaign templates are always represented by a folder icon, and contact lists are represented by a document icon. An icon next to the name of each campaign group identifies the type of dialing or IVR mode(s) being used. The table below describes the three types of icons.

Icon	Description	Type of Dialing Profile
	The campaign group uses any automatic or manual dialing mode	Agent
	The campaign group uses either Progressive IVR or Power IVR mode	IVR
	The campaign group uses Predictive IVR mode	Agent

For more information about dialing modes and IVR modes, refer to the Dialing Modes and IVR Modes page.

Contact List Weights

If a campaign group has more than one contact list, you can assign a weight to each contact list. The assigned weight label appears on the campaigns dashboard, next to the name of the contact list.

Important

If a contact list weight is set to 0, all dialing for that list is paused, and the label Paused appears next to the 0 value label on the campaigns dashboard.

Dashboard Statistics

The campaigns dashboard displays the following metrics:

Lists	List Size - The number of unique contacts in the contact list. Filtered - The number of contacts filtered from the list. Delivered - The number of successful contact attempts.  % - The percentage of successful contact attempts. Retrying or Failed - The number of contacts being retried or with a current failure status.  % - The percentage of contacts being retried or with a current failure status. Not Attempted - The number of contacts remaining to be attempted.
Time	Remain - The time, in HH:MM:SS, remaining on an active campaign.
Attempts	Done - The total number of contact attempts made. Remain - The number of contact attempts remaining. Per Min - The number of projected contact attempts per minute.
Agents	Logged in - The number of agents currently logged in to the agent group. Busy Factor - The percentage of the agents' logged in time that they are occupied on calls.
Hit Ratio	Hit Ratio is defined as the percentage of queued calls, relative to all dialed calls. Success - The percentage of successful connections.
Abandoned	Count- The number of abandoned calls.  % - The percentage of abandoned calls.

Notice in the screenshot below that statistics are displayed for campaign groups and contact lists. If a campaign group contains multiple contact lists, the data is broken down by contact list, with the sum displayed in the Campaign Group cell. The only exception here are the Agents statistics (Logged In and Busy Factor)

Tip

Use Genesys Pulse to generate in-depth reports of agent activity and campaign activity.

Search or Filter Campaign Statistics

The following search and filter functions are available on the Campaigns page:

Expand All/Collapse All	Reveals (Expand All) or hides (Collapse All) all campaign templates and their associated campaign groups and contact lists.
View	Reserved for future use.
Search box	Enables you to search the campaigns dashboard for any value within a campaign template, campaign group, or contact list.
Find Status	Enables you to filter the list of campaigns by status. Options are as follows: All Statuses Active Running Paused Unloading Inactive

Related Topics

• Campaign Structure and Terminology
• Create and Manage a Dialing Profile
• Create and Manage a Campaign Template
• Create and Manage a Campaign Group
• Create and Manage Contacts and Contact Lists