SIP Cluster: Disable recording and monitoring for manual outbound calls

[FDS: https://intranet.genesys.com/display/RDSIPS/Disable+recording+and+monitoring+for+manual+outbound+call+in+SIP+Cluster]

Starting with release 8.1.103.28, SIP Server can disable recording and monitoring for manual outbound calls in SIP Cluster deployments. This feature is only supported for TMakeCall requests made through a Routing Point and then routed to an external number.

SIP Server has 3 application level options am-detected, fax-detected, silence-detected either set to drop(default value)/connect which decides on how SIP Server should behave when answering machine or fax or silence is detected as CPD result. Also these values can be overridden by specifying the following extensions AnsMachine, FaxDest, SilenceDest in the TMakePredictiveCall request and only value "drop" is supported in extensions.

For this feature, value 'connect' will also be supported in TMPC extension. As the TMPC request will be generated internally the above said extensions needs to be specified in Trunk group DN configuration options with either value 'connect' or 'drop' and having no Default value. If the above said extensions are not configured in the Trunk group then respective application option (either configured or its default) value will be considered. So either if the application level options or trunk group DN options are set to connect, then SIP Server will connect the agent with the outbound call answered party irrespective of the CPD result.

Feature Configuration

1. Specify the make-call-cpd-required key extension in TRouteCall.
2. New RP DN level option: make-call-cpd-dn

Valid values, True - SIP Server will apply CPD functionality for the specified TRouteCall destination by converting this request to ASM mode call flow. Note: It is recommended to set UseDialPlan extension to 'agentid' when make-call-cpd-required to 'True' because SIP Server will connect the agent with the configured trunk group DN and for the specified destination CPD will be done through TMakePredictiveCall. Thus dial plan will not be required and only agentid information needs to be collected from FS.

False - SIP Server will just perform the routing request and no new functionality will be applied. Note: If this extension is not specified, then by default it means CPD is not requested and will not be applied.

AttributeExtensions

Key: make-call-cpd-required
Type: String
Valid Values: true, false
Request: TRouteCall