populate-thread-facts
Section: gim-etl-populate
Default Value: false
Valid Values: true, false
Changes Take Effect: At the next run of Job_TransformGIM
Dependencies: None
Introduced: 8.5.001
Enables or disables the population of thread-related metrics in the ANCHOR_FLAGS dimension in multimedia deployments.
8.5.011.18
Genesys Info Mart Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 11/28/18 | Update | X | X | X | X |
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What's New
This release contains the following new features and enhancements:
- Placeholder: A statement for GIM-12174 (Kafka reporting data) will be added here based on wording in the GIM Deployment Guide.
- Placeholder: A statement for GIM-12157 (Disable recording for manual outbound calls) will be added here based on wording in the GIM Deployment Guide.
- On PostgreSQL deployments, Genesys Info Mart now supports SSL connections to encrypt client/server communications. For more information, see the Genesys Info Mart Deployment Guide.
- Starting with release 8.5.011.09, Genesys Info Mart supports PostgreSQL 10.
- This release introduces several enhancements to enable the User Data Assistant to better handle recent database schema changes.
Resolved Issues
This release contains the following resolved issues:
The transformation job now correctly populates the MEDIATION_DURATION field in the MEDIATION_SEGMENT_FACT (_MSF_) table in scenarios where an interaction is placed in the same virtual queue more than once, and a strategy takes an interaction from the IxnQueue and places it in the virtual queue with some delay. Previously in such scenarios, the transformation job might have:
- miscalculated mediation duration and set MEDIATION_DURATION = 0 after the interaction was routed to an agent, (GIM-12165)
- OR
- showed the MSF record as terminated when the interaction was still in the virtual queue, before it was routed to an agent. (GIM-12191)
The transformation job now correctly populates the INTERACTION_FACT table in environments where ICON receives events from the Interaction Server with some delay (as little as one second) and the option populate-thread-facts is set to true.
Previously in such environments, the transformation job might have created redundant records in INTERACTION_FACT for some OutbounReply interactions for which parent interactions already exists in INTERACTION_FACT. (GIM-12184)
Genesys Info Mart now correctly populates the CONF_INIT_* and CONFERENCE_INITIATED_COUNT columns in the IRF table in scenarios where an agent initiates a conference and later performs a single-step transfer.
Previously in such scenarios, incorrect values of 0 were recorded for the IRF record representing the agent who initiated the conference. (GIM-12176)
GIM_ETL_GDPR_SUCCESS log messages, which indicate that the European Union's General Data Protection Regulation (GDPR) file was processed successfully, now has the message type of STANDARD and message number 20173.
Previously, GIM_ETL_GDPR_SUCCESS messages were of the type TRACE, and had message number 31406. (GIM-12162)
Upgrade Notes
Refer to the Deployment Procedure for this release to deploy the installation package within your environment.