Configuration

Description

Callback and CallbackService share the configuration namespace '_genesys.widgets.callback'. Callback has UI options while CallbackService has connection options.

Example

window._genesys.widgets.callback = {

	apikey: 'n3eNkgXXXXXXXXOXXXXXXXXA',
	dataURL: 'http://fce-w0147.us.int.genesyslab.com:8010/genesys/1/service/callback/samples',
	userData: {},
	countryCodes: true,
	immediateCallback: true,
	scheduledCallback: true,
	ewt: {
		display: true,
		queue: 'chat_ewt_test',
		threshold: 2000
                }
        },
};

Options

Name	Type	Description	Default	Required
countryCodes	boolean	Enable/disable display of country codes for phone number.	true	n/a
immediateCallback	boolean	Enable/disable the immediate (As Soon As Possible) callback option.	true	n/a
scheduledCallback	boolean	Enable/disable the scheduling (Pick date & time) callback option.	true	n/a
form	object	A JSON object containing a custom registration form definition. The JSON definition placed here becomes the default registration form layout for Callback. See Customizable Callback Registration Form	A basic registration form is defined internally by default	n/a
ewt.display	boolean	To display Estimated Waiting Time details.	true	n/a
ewt.queue	string	EWT service channel virtual queue.	none	always required if Estimated Waiting Time has to be displayed.
ewt.threshold	number	If EWT is less than this threshold value (seconds), wait time will not be shown.	30	n/a
ewt.refreshInterval	number	Wait time is updated for every time interval (seconds) defined here.	10	n/a