Known Issues and Recommendations
Predictive Routing - URS Strategy Subroutines
The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of Predictive Routing - URS Strategy Subroutines. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.
See also Internationalization Issues.
Genesys Predictive Routing is not compatible with schedule-based routing, service-level routing, or business-objective routing.
| ID: PRR-1895 | Found In: 9.0.007.00 | Fixed In: |
High priority calls do not bypass Genesys Predictive Routing calls in queue in call surplus mode.
| ID: PRR-176 | Found In: 9.0.000.00 | Fixed In: 9.0.004.00 |
Internationalization Issues
Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Predictive Routing - URS Strategy Subroutines unless otherwise noted in the issue description.
There are no internationalization issues for this product.