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Open Media

In the Open Media section of the Contact Center Settings page, configure the following options:


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  • Auto Answer Specifies whether an interaction is automatically accepted and joined when a Interaction Server Invite event is received. This option can be overridden by a routing strategy as described in Deployment Guide.
  • Prompt for done Specifies if the application prompts a confirmation message when a user clicks the 'done' button. This option is only available for interaction open media. This option can be overridden by a routing strategy as described in Deployment Guide.
  • Workitem Ringtone Type Specifies the path of the sound file that is played when the interaction is ringing. For example: 'BELL
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