oneguide Table of Contents Page

Predictive Routing Deployment and Operations

Welcome title: Welcome to the Deployment and Operations Guide
quickStart title: R--Quick Start
newFeatures title: R--New Features Log
preReqs title: System Requirements, Pre-Requisites, and Planning

• envPrereqs title: R--System Requirements and Interoperability
  
• architecture title: R--Architecture and Security
  
• sizing title: Sizing Guide
  
• dataReqs title: R—Prepare Your Data
  
• thirdParty title: R—Introduction to Key Third-Party Software
  
• encodings title: Appendix: Supported Encodings
  

deploy title: Install and Configure Predictive Routing

• cfgJop title: R--Deploy AI Core Services on a Single Host
  
• HA title: R--Deploy in High Availability Environments
  
• scaling title: R--Scale AI Core Services
  
• cfgAsc title: R--Deploy Agent State Connector
  
• cfgOptions title: R--Configuration Options
  
• GDPR title: Handling Personally Identifiable Information in Compliance with General Data Protection Regulation (EU)
  

routingInt title: Integrate with Genesys Routing

• cfgSubroutines title: Deploy the URS Strategy Subroutines
  
• cfgComposerSubs title: R--Deploying the Composer Subroutines
  

GIMintegration title: Integrate with Genesys Reporting
ops title: Operations: Updating, Maintenance, Logging, Troubleshooting

• ASCops title: R--Agent State Connector Monitoring and Logging
  
• Logging title: AI Core Services Monitoring and Logging
  
• startStop title: Start and Stop All GPR Components
  
• troubleshooting title: R—Troubleshooting
  
• dbMaintenance title: Database Maintenance
  

glossary title: GPR Glossary Terms (Internal Use-Not for Publication)

API does not exist. Click to create API in draft

• apiQuickStart does not exist. Click to create apiQuickStart in draft
  
• authenticate does not exist. Click to create authenticate in draft
  
• statusErrors does not exist. Click to create statusErrors in draft
  
• ratesThresholds does not exist. Click to create ratesThresholds in draft
  
• codeSamples title: Code Samples
  
• apiBestPractices does not exist. Click to create apiBestPractices in draft
  

acctMgmt does not exist. Click to create acctMgmt in draft

• cfgAccounts does not exist. Click to create cfgAccounts in draft
  
• cfgUserProfile does not exist. Click to create cfgUserProfile in draft
  
• cfgUserMgmt does not exist. Click to create cfgUserMgmt in draft
  
• cfgGroups does not exist. Click to create cfgGroups in draft
  

agtCustProfiles does not exist. Click to create agtCustProfiles in draft

• cfgAgents does not exist. Click to create cfgAgents in draft
  
• cfgCustomers does not exist. Click to create cfgCustomers in draft
  
• AgentsPage does not exist. Click to create AgentsPage in draft
  
• CustomersPage does not exist. Click to create CustomersPage in draft
  

datasetPath does not exist. Click to create datasetPath in draft

• Datasets does not exist. Click to create Datasets in draft
  
• DatasetsPage does not exist. Click to create DatasetsPage in draft
  

createPredictorsModels does not exist. Click to create createPredictorsModels in draft

• Predictors does not exist. Click to create Predictors in draft
  
• Models does not exist. Click to create Models in draft
  
• Analysis does not exist. Click to create Analysis in draft
  

PrMAnalysis does not exist. Click to create PrMAnalysis in draft

• FeatureAnalysis does not exist. Click to create FeatureAnalysis in draft
  
• LiftEstimation does not exist. Click to create LiftEstimation in draft
  
• AgentVariance does not exist. Click to create AgentVariance in draft
  

Jobs does not exist. Click to create Jobs in draft