Revision as of 15:54, February 2, 2018 by Djudge (talk | contribs)
Jump to: navigation, search

Screen Recording Service

Information.png Note: Not all changes listed below may pertain to your deployment.

February 2, 2018 (8.5.351.06)

What's New

Resolved Issues

  • The Screen Recording Service (SRS) no longer encounters a large number of missing frames in the screen recording on slow machines when the preLoadVlc parameter is enabled. Previously, some frames were missing in the screen recording on slow machines. The dummyRecordingDuration parameter can be set to a value less than 60 seconds to launch VLC for the configured time; this helps to cache the recorder DLL files for a faster response. (GIR-16951)

December 15, 2017 (8.5.350.65)

What's New

Resolved Issues

  • Screen Recording Service now supports new parameter called "isVlcSlowCapture" to enable/disable update of startTime with recording file creation time. Earlier, in slow machine there was misalignment between actual start time of video and the start time in metadata. (GIR-15643)
  • The SR Service no longer stops uploading recordings after it fails to upload a recording due to authentication errors. The SR Service now skips the problematic recording and continues to upload the next agent recording. (GIR-12110)
  • The Screen Recording Service (SRS) now displays the "Genesys Screen Recording Service, Version : <ipversion>" message in the Windows "Services" application. (GIR-12553)
  • Screen Recording Service installer now installs SRS in the HTTPS mode when the default "Standard" installation option is chosen. Previously, the SRS installer installed SRS in the HTTP mode. (GIR-6611)
  • Screen Recording Service installer UI now shows additional option to reboot the machine by detecting the presence of rra files during upgrade. Earlier, if the SRS service is not stopped when the setup.exe is running during the SR Service (SRS) upgrade, there may be rra files created in the SRS installation folder. Workaround: Reboot the machine for the upgrade to complete properly. (GIR-5945)
  • Screen Recording Service no longer supports update of "certificate" parameter value with an api request from the agent desktop clients. (GIR-6615)
  • SRS now properly adds the certificates to the Firefox certificate store during the installation. (GIR-11072)
  • The Screen Recording Service (SRS) no longer displays a security pop-up window from Internet Explorer if you are using a self-signed certificate generated during the SRS installation process. Previously, Internet Explorer displayed a security pop-up window in all the Windows operating systems other than Windows 10. (GIR-13109)

March 29, 2017 (8.5.335.73)

What's New

Resolved Issues


December 18, 2016 (8.5.330.64)

What's New

Resolved Issues

  • The Screen Recording Service (SR Service) is now able to process a screen recording correctly if the agent's details contain special characters. Previously, the SR Service was not able to process a screen recording if the agent's username contained a single-quote character. (GIR-8186)

September 27, 2016 (8.5.320.64)

What's New

Hot Seating

  • Support for Hot Seating with the Screen Recording Service and Agent Desktop.

July 29, 2016 (8.5.311.13)

What's New

  • The slowMachine parameter is now deprecated, and is replaced by the new vlcCloseTimeout parameter.
  • The SR Service will now retry to upload all failed recordings after the next restart.

April 1, 2016 (8.5.302.10)

What's New

  • During upgrade the SR Service moves old log files (from 8.5.220.xx and earlier) to the Logs folder and renames them using the old_ prefix.
  • The SR Service Authentication Server now runs as a separate process.
  • The SR Service now supports Monitoring and Alarming.
  • The SR Service now supports error reports for Web Services and Applications.
  • The SR Service log now uses UTC time instead of local time.
  • The SR Service now uses UTC time as the timestamp for screen recording files instead of the local time.

February 1, 2016 (8.5.230.23)

What's New

  • Support for SR Service on Windows 10 (32-bit + 64-bit).
  • Support for SR Service Windows 8 / 8.1 32-bit.
  • Auto-Downgrade is disabled and the forceUpdate parameter has been deprecated.
  • The allowedHosts configuration parameter was added.
  • SR Service now adds a unique ID as part of the voice recording file name.
  • SR Service Authentication server now runs as a separate process.
  • If the Agent credentials are invalid (403) or missing when trying to upload a screen recording to Cloud, the SR Service will use another agent's credentials to upload the recordings and will log an appropriate log warning.
  • SR Service log files have been moved under the Logs folder.
  • The SR Service log now includes milliseconds.
  • SR Service HTTPS certificate verification default behavior changed from False to True ("certificate" parameter default value).
  • SR Service now supports:
    CSRF protection on local host communication with Agent Desktop.
    Session cookies for the local host connection with Agent Desktop.
    Separate configuration for the user Temp folder, Post Processing folder, and the Shared Recording folder using the following configuration parameters: userSavePath, postProcessingSavePath, sharedSavePath.
  • The SR Service version can now be queried using the browser.
  • The diskFreeSpaceLimit configuration parameter is now a client side parameter. Previously, it was a server side parameter.

Known Issues

There are currently no known issues.

Comments or questions about this documentation? Contact us for support!