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Disposition Codes

[FDS; https://intranet.genesys.com/pages/viewpage.action?spaceKey=RP&title=Iteration+11%28a%29%3A+Treatments+application+based+on+Disposition+Codes]

Starting with release 8.1.519.xx, OCS supports the ability to apply treatments based on Disposition Codes, in addition to treatments based on Call Results. A Disposition Code can be specified by the agent desktop or by a routing strategy.

Treatment properties and rules for Disposition Codes are the same as for Call Results actions.

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