Treatments based on Disposition Codes

[FDS; https://intranet.genesys.com/pages/viewpage.action?spaceKey=RP&title=Iteration+11%28a%29%3A+Treatments+application+based+on+Disposition+Codes]

Starting with release 8.1.519.xx, OCS supports the ability to apply treatments based on Disposition Codes, in addition to treatments based on Call Results. A Disposition Code can be specified by the agent desktop or by a routing strategy.

Treatment properties and rules for Disposition Codes are the same as for Call Results actions.

For information about configuring treatments based on Disposition Codes using the CX Contact, see Delivery and Retry Options.