Release Notes - Genesys PureEngage Cloud (Services Level)
To improve your experience, Genesys PureEngage Cloud has upgraded the following components on the corresponding dates.
| PureEngage Cloud Component | Available Since | Latest Version |
|---|---|---|
| Agent Desktop | October 15, 2018 | 8.5.202.51 |
| New Agent Desktop | January 17, 2019 | 9.0.000.22 |
| Agent Setup | January 17, 2019 | 9.0.000.37 |
| PureEngage Cloud APIs | September 27, 2018 | |
| Cloud Data Download Service | August 31, 2018 | 9.0.000.03 |
| Co-browse | November 6, 2018 | 9.0.003.02 |
| CRM Gplus Adapters | March 12, 2018 | 8.5.202.23 |
| CX Contact | January 15, 2019 | 9.0.000.09 |
| Designer | June 01, 2018 | 8.5.202.96 |
| New Designer | January 18, 2019 | 9.0.100.21 |
| Developer Console | January 17, 2019 | 9.0.000.25 |
| Genesys Customer Experience Insights (CX Insights) | December 21, 2018 | 9.0.009.00 |
| Genesys Mobile Services | March 08, 2018 | 8.5.112.05 |
| Genesys Portal | April 10, 2017 | 8.5.000.17 |
| Genesys Predictive Routing | December 28, 2018 | 9.0.014.00 |
| GVP PaaS | December 21, 2018 | 9.0.0 |
| GVP Reporting | May 8, 2016 | 8.5.151.22 |
| IVR Administration | October 27, 2015 | 8.5.200.83 |
| Outbound | October 17, 2018 | 15.8.0 |
| Platform Administration | June 6, 2016 | 8.5.220.25 |
| Real-Time Reporting | August 18, 2017 | 8.5.106.05 |
| Recording, QM and Interaction Analytics | September 26, 2018 | 8.5.510.13 |
| Genesys Softphone | December 21, 2018 | 9.0.004.10 |
| Genesys Widgets | January 3, 2019 | 9.0.007.08 |
| WebRTC Media Service | December 21, 2018 | 9.0.000.27 |
Global platform maintenance
The following overview of the PureEngage Cloud global platform maintenance is provided for planning purposes only and is subject to change at the discretion of Genesys. There may be times that maintenance is scheduled outside of these windows in order to maintain system stability, performance, security, and reliability of the PureEngage Cloud infrastructure.
For product-specific update cycles, please see the Release Notes page for that product.
| Region | Start time (Local / PST) |
|---|---|
| Sydney | 11:00 P.M. AEDT / 4:00 A.M. PST |
| Singapore | 11:00 P.M. SGT / 07:00 A.M. PST |
| Pune | 11:00 P.M. IST / 9:30 A.M. PST |
| Ireland | 11:00 P.M. BST / 3:00 P.M. PST |
| Toronto | 11:00 P.M. EST / 8:00 P.M. PST |
| Ashburn | 11:00 P.M. EST / 8:00 P.M. PST |
| Frankfurt | 11:00 P.M. CET / 2:00 P.M. PST |
| Calgary | 11:00 P.M. MST / 10:00 P.M. PST |
| San Jose | 11:00 P.M. PST / 11:00 P.M. PST |
| US East | 11:00 P.M. EST / 8:00 P.M. PST |
| US West | 11:00 P.M. PST / 11:00 P.M. PST |
Customer Care
As always, Genesys Customer Care is available to answer any questions you may have regarding this service event. If you have service issues after the service event, please contact Genesys Customer Care by opening a case in the My Support Portal, http://www.genesys.com/customer-care, or call Genesys Customer Care at:
North America (USA & Canada)
- +506-674-6767 (International)
- +888-369-5555 (Toll-free, N. America only)
Europe, Middle East, Africa
- +44 (0) 127-645-7002 (International)
Asia Pacific
- +61-7-3368-6868 (International)