CX Insights for iWD reports

This page describes reports in the CX Insights for iWD project, which is separate from the regular CX Insights project. CX Insights for iWD contains just two folders: Custom and CX Insights for iWD, which contains reports you can use to learn more about agent handling of contact center interactions involving Co-browse sessions. Reports in the Co-browse folder are ready-to-use, but as always, can be modified to suit your specific business needs.

About Co-browse reports

The following reports are available in the CX Insights > Cobrowse folder:

• Co-browse Detail Report
• Co-browse Summary Report

Related Topics:

• Go back to the complete list of available reports.
• Learn how to understand and use reports.
• Learn how to create or customize reports.