PureEngage Cloud APIs

The PureEngage Cloud APIs are a collection of web APIs you can use to create your own custom applications that integrate with Genesys. For example, you can:

• Configure your Genesys environment, create users, and retrieve configuration data.
• Subscribe to statistics and get notifications when they change.
• Securely export your contact center data.
• Manage agent state.
• Perform basic call control, conferences and transfers, and call recording.
• Allow supervisors to monitor agent calls.

All documentation for the web APIs is hosted on the PureEngage Cloud Developer Center. This is where you can find the reference information, articles, and tutorials you need to start working with the APIs.

The PureEngage Cloud API suite also includes two JavaScript APIs:

• Service Client API — Use this API to extend the UI integration when Agent Desktop is configured to embed other web client business applications. This JavaScript API is based on window.postMessage and provides methods your application can use to communicate cross domain with Agent Desktop while maintaining secured isolation. For example, you can use the API to get and set an agent's state from your application. See Service Client API for reference information and how to get started with the API.
• WWE Toolkit JM: Will update name when confirmed by PMs— Use this development toolset to build your own web-based custom agent desktop or an application that integrates third-party software with Genesys. The API gives you access to the components that make up Agent Desktop functionality, including:
  • Agent access to inbound voice, e-mail, chat, and social media interactions
  • Agent global state control
  • Interaction toolbar, case view, and preview toast
  • Team Communicator

  See WWE Toolkit Will update name/create page when confirmed for reference information and how to get started with the API.