TServer SIPPremise:TServer:agent-no-answer-timeout

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

agent-no-answer-timeout

Default Value: 15
Valid Values: Any integer from 0-600
Changes Take Effect: Immediately
Dependencies: agent-no-answer-overflow, agent-no-answer-action
Related Feature: No-Answer Supervision

Defines the default time (in seconds) that SIP Server allows for a logged-in agent to answer a call before executing the actions defined in the agent-no-answer-overflow and agent-no-answer-action options.
If set to 0, the Agent No-Answer Supervision feature is disabled.

SIP Server obtains the value for this option in the following order of precedence:

1. no-answer-timeout if defined at an Agent Login level and applies to logged-in agents only.
2. agent-no-answer-timeout if defined at a SIP Server Application level.

See also the NO_ANSWER_TIMEOUT extension in the “Using the Extensions Attribute” section of the SIP Server Deployment Guide for more information about how this option is used.

Draft Option

No draft option