TServer SIPPremise:TServer:auto-logout-ready

View in ref guide.

Edit this option          Publish this option          Clear draft content

Published Option

auto-logout-ready

Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Related Feature: Automatic Inactive Agent Logout

Enables a stricter enforcement of the automatic agent-logout policy (as set in the related auto-logout-timeout option).

If this option is set to true, SIP Server logs the agent out regardless of agent state.

If this option is set to false, SIP Server does not log agents out when in the following agent states: Ready, NotReady/ACW, NotReady/AuxWork, NotReady/LegalGuard.

You can configure this option in the TServer section of the following objects (listed in order of precedence):

• Agent Login object (Annex tab)
• DN object (Annex tab of the ACD Position or Extension DN) that represents the device to which the agent is logged in.
• DN object (Annex tab of the Routing Point or ACD Queue DN) that represents the queue the agent is logged in.
• SIP Server Application object (Options tab), which specifies the server-wide default.

Draft Option

No draft option