Administrator Table of Contents Page

Welcome title: Contact center first steps

gsadm title: Cloud basics for administrators

• gsprov title: Administrator accounts
  
• gsusing title: Using your contact center
  
• gsteam title: How to Set Up Your Teams
  
• gsskill title: How To Work with Skills
  
• gsagent title: How to set up your agents
  

Accounts title: Platform Administration

• CMAccounts title: Accounts
  
  • AccessGroups title: Access Groups
    
  • AgentGroups title: Agent Groups
    
  • AgentSkills title: Agent Skills
    
  • Roles title: Roles
    
  • UserAccounts title: Persons (Users)
    
  • AgentDesktopMgmt title: Customizing your Agent Desktop
    
• CMRouting title: Routing/eServices
  
  • Enumerator title: Business Attributes
    
  • EnumeratorValue title: Business Attribute Values
    
• Script title: Scripts
  
• CMSwitching title: Switching
  
  • AgentLogins title: Agent Logins
    
  • DN title: DNs
    
  • DNGroup title: DN Groups
    
  • Places title: Places
    
• Agents title: Agents
  
• Provisioning title: Voicemail
  

AgentScripting title: Agent Scripting Administration

AgentSetup title: Agents

• overview title: Getting started
  
• ASBulkImport title: Bulk Import
  
• ConfigCallcenter title: Contact center
  
  • DesktopSettings title: Desktop
    
  • DigEmail title: Email Mailboxes
    
  • ASStatistics title: Desktop Statistics
    
  • umgrAgentGroups title: Agent Groups
    
  • umgrTransactions title: Transactions
    
  • umgrTemplates title: Templates
    
  • umgrCRMAdapter title: CRM Adapter
    
  • ASRouting title: Routing Manager
    
• umgrDesktopOptions title: Desktop
  
  • umgrChannels title: Channel options
    
  • ASStandardResponse title: Standard Response options
    
  • ASStatisticsOptions title: Statistics options
    
  • umgrGlobalLogin title: Global Login options
    
  • umgrSupervisor title: Supervisor options
    
  • umgrVoice title: Voice options
    
  • umgrChat title: Chat options
    
  • umgrEmail title: Email options
    
  • umgrRecording title: Recording options
    
  • umgrContact title: Contact options
    
  • ASIntHistorySearch title: Interaction History Advanced Search options
    
  • umgrStandardResponse title: Standard Response Library options
    
  • ASSoftphone title: Genesys Softphone options
    
  • umgrFeedback title: Feedback options
    
  • ASMyChannels title: My Channels options
    
  • ASServiceClient title: Service Client options
    
• UserMan title: Agent accounts
  
  • DigEmailAddress title: Manage Email Addresses
    
• AgentSetupSharedAttributes title: Sharing Business Attributes in Agent Setup
  
• AgentSetupArticalFavorites title: Working with Global Favorites
  
• ASAudit title: Audit