Settings

Use this page to view or change any of the following settings:

• General settings
• Security settings
• Pacing settings

General

• Account Name - The name of the account.
• Caller ID - This is the number that will appear on customer’s Caller ID display. It should be a valid number that belongs to you or your contact center (in many locations, this is a legal requirement). You can override the Caller ID number when you create or edit a dialing profile.
• DAP name - The name of the Database Access Point (DAP) object.
• Format name - The name of the format applied to the Table Access object.

Region

• Country Code - The country code associated with the account.
• Timezone - The default timezone associated with the contacts loaded from a list.
• Locale - The preferred language for the account.
• Reports Default Time Zone - The timezone used for reports.

Lists

• Default timezone - The timezone associated with the account.
• Default region - The default timezone associated with the contacts loaded from a list.
• Default timezone on error - If there is a system-level error when processing timezones, the timezone specified here becomes the default for the record.
• Max split lists - The maximum number of list partitions that can be created from a contact list using selection rules.

Security

All options on this page are reserved for future use. Note: Editing these parameters will not yield any results in CX Contact.

Pacing

All options on this page are reserved for future use. Note: Editing these parameters will not yield any results in CX Contact.