Deploying Privacy Manager

Prerequisites

• Genesys Administrator Extension (GAX):
  • Privacy Manager 8.5.305.01 and higher must use GAX 8.5.290.09 or higher.
  • Privacy Manager 8.5.300.10 must use a release between GAX 8.5.240.19 to 8.5.260.11.
• UCS 8.5.200.19 or later
• UCS Proxy 8.5.100.04 or later.
• Classification Server 8.5.200.05 or later
• If a previous version of Privacy Manager was installed on the current host, uninstall that version.

Important

One UCS instance can support multiple tenants in Privacy Manager, and each tenant's data is stored separately from other tenants. The graphic below shows two tenants (Environment and Tenant_extra) using one UCS instance (ContactServer_852_2). The Environment tenant has data that is not accessible in the Tenant_extra tenant.

Create a Zip File

1. Create a temporary folder on your desktop.
2. Copy the IP folder from the original location (typically, the product CD) into the temporary folder.
3. Copy the templates folder from the original location into the temporary folder.
4. Zip the temporary folder.

Alternatively, contact Genesys Customer Care to obtain the required Zip file containing the installation package and associated templates.

Running the installer

1. Upload the eServices Manager installation package (IP) to GAX. Refer to the GAX documentation for more information.
2. Extract the IP to any folder.
3. Navigate to the ip folder in the extracted folder.
4. Do one of the following:

   On Windows, run setup.exe

   On Linux, run install.sh

5. Restart GAX.