Installing eServices Manager

Prerequisites

• Genesys Administrator Extension (GAX) 8.5.220.20 or later
• UCS 8.5.200.08 or later
• If a previous version of eServices Manager Plug-in for Administrator was installed on the current host, uninstall that version.

Create a Zip File

1. Create a temporary folder on your desktop.
2. Copy the IP folder from the original location (typically, the product CD) into the temporary folder.
3. Copy the templates folder from the original location into the temporary folder.
4. Zip the temporary folder.

Alternatively, contact Genesys Customer Care to obtain the required Zip file containing the installation package and associated templates.

Running the installer

1. Upload the eServices Manager installation package (IP) to GAX. Refer to the GAX documentation for more information.
2. Extract the IP to any folder.
3. Navigate to the ip folder in the extracted folder.
4. Do one of the following:

   On Windows, run setup.exe

   On Linux, run install.sh

5. Restart GAX.

Role-Based Access

To grant a user access to the GAX menu and eServices Manager Plug-in for GAX, assign the following privileges to the users in GAX:

• COM/Access Configmanager
• eservices-manager/Genesys eServices Manager Plug-in for GAX Access

See more information here:

• Managing plugins in GAX
• Role privileges in GAX