8.5.202.63
Web Services and Applications Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 06/06/19 | Hot Fix | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
Workspace Web Edition
Web Services API
CRM Gplus Adapters
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
[WWE]: [PREM]:
For Callback Outbound interactions in preview mode, the Done button is now correctly available if an agent cancels or rejects the record. Previously, the Done button was missing if the agent opened the reschedule view before cancelling or rejecting the record. (HTCC-30541)
[WWE]:
[PEC]:
Agent Desktop no longer becomes stuck for consulted agents if the consulting agent marks the chat as Done while the consultation chat is still active.
[PREM]: Workspace no longer becomes stuck for consulted agents if the consulting agent marks the chat as Done while the consultation chat is still active.
[KNOWN ISSUE]:
[PEC]:
Agent Desktop can become stuck for consulted agents if the consulting agent marks the chat as Done while the consultation chat is still active.
Workarounds:
* The consulted agent should refresh their browser to make the Mark Done button become available to close the consultation chat. * To prevent this scenario, the consulting agent should end the consultation chat before ending the chat with the contact.
[PREM]:
Workspace can become stuck for consulted agents if the consulting agent marks the chat as Done while the consultation chat is still active.
Workarounds:
* The consulted agent should refresh their browser to make the Mark Done button become available to close the consultation chat. * To prevent this scenario, the consulting agent should end the consultation chat before ending the chat with the contact. (HTCC-30244)
Web Services API
CRM Gplus Adapters
Upgrade Notes
No special procedure is required to upgrade to release 8.5.202.63.