When downloading content, you may encounter issues that are easily resolved. If these tips don't help, please Contact Us, and we will try to send you the file directly.
Downloading Help files
Save the Help file to your local hard drive, and uncompress (extract) it to an empty folder. To open the Help file, open the folder into which the .zip file was extracted, then do one of the following:
- If there is only one file in the folder, click that file.
- If there is more than one file in the folder, click the <name of compressed file>.htm file.
Viewing Help files
If, when you open the Help file, the contents do not display in the right window, consider the following:
- Are you trying to open the file on a remote computer? If so, copy it to your local machine. Due to a Microsoft security update, you cannot properly view a HTML-based (CHM) Help if it is located on another machine on your network.
- What is your permissions setting? Right-click the file, select Properties from the context menu, look for an Unblock button, and click it.
Speech and Text Analytics
What is Speech and Text Analytics?
Speech and Text Analytics leverages recorded customer interactions (from any recording system) and analyzes each interaction for critical business topics and events. With unmatched accuracy, the system “listens” to conversations between customers and contact-center agents, precisely identifies the topics that were discussed, and categorizes what took place within each interaction.
Helpful Links
Release Note
Speech and Text Analytics 8.1 Release Note
CD Readme
Speech and Text Analytics 8.1 Readme
Current documentation set for Speech and Text Analytics 8.1 (SpeechMiner 8.1)
Speech and Text Analytics Installation Provides instructions for installing Speech and Text Analytics.
Speech and Text Analytics Configuration Provides instructions for configuring Speech and Text Analytics.
SQL2008 Server Installation Provides instructions for installing SQL 2008 for Speech and Text Analytics.
Speech and Text Analytics User Manual Provides information about the Speech and Text Analytics features and how to use them.
Speech and Text Analytics SMART Manual Provides information about configuring interaction processing with the SMART tool.
SMART Help Online Help package for the SMART tool.
Speech and Text Analytics Web Help Online Help package for the Speech and Text Analytics Web-based user interface.
Helpful Links
Current documentation set for Speech and Text Analytics 8.0 (SpeechMiner 8.0)
Speech and Text Analytics Installation Provides instructions for installing Speech and Text Analytics.
Speech and Text Analytics Configuration Provides instructions for configuring Speech and Text Analytics.
SQL2008 Server Installation Provides instructions for installing SQL 2008 for Speech and Text Analytics.
SQL2005 Server Installation Provides instructions for installing SQL 2005 for Speech and Text Analytics.
Speech and Text Analytics User Manual Provides information about the Speech and Text Analytics features and how to use them.
Speech and Text Analytics SMART Manual Provides information about configuring interaction processing with the SMART tool.