Supervisor Table of Contents Page

Welcome title: Supervisor's Guide

AccessUserInterfaces title: Access to user interfaces

AgentDesktop title: Agent Desktop

• QuickStart title: Getting started
  
• Nav title: Navigating Agent Desktop
  
• channels title: Channels
  
  • Voice title: Calls
    
  • email title: Email
    
  • Chat title: Chat
    
  • Facebook title: Facebook
    
  • Twitter title: Twitter
    

• custinter title: Customer interactions
  
  • contacts title: Contacts
    
  • hist title: Contact and interaction history
    
  • MyWorkbins title: Workbins
    
  • Responses title: Standard responses
    
  • cobrow title: Co-browse sessions
    

• intinter title: Internal interactions
  
• Outbound title: Outbound campaigns
  
• super title: Supervising agents
  

AD title: Agent Desktop (v9)

• Migrating title: Introducing Agent Desktop 9
  
• ADQuickStart title: Getting started
  
• ADNav title: Navigating Agent Desktop
  
• ADVideos title: "How To" Videos
  
• ADchannels title: Channels
  
  • ADVoice title: Calls
    
  • ADOutbound title: Outbound campaigns
    
  • ADemail title: Email
    
  • ADChat title: Chat
    
  • ADFacebook title: Facebook Chat
    
  • ADTwitter title: Twitter Chat
    
  • ADWhatsApp title: WhatsApp Chat
    
  • ADSMS title: SMS Chat
    
  • ADWorkitems title: Workitems
    

• ADcustinter title: Contacts and interactions
  
  • ADcontacts title: Contacts
    
  • ADhist title: Contact and interaction history
    
  • ADMyWorkbins title: Workbins
    
  • ADResponses title: Standard responses
    
  • ADcobrow title: Co-browse sessions
    
  • ADAltocloud title: Altocloud Chat Interaction
    

• ADintinter title: Internal interactions
  
• ADTeamCommunicator title: Team Communicator
  
• ADsuper title: Supervising agents
  

vm title: Voicemail for Supervisors

SP title: Genesys Softphone

Accounts title: Platform Administration

• CMAccounts title: Accounts
  
  • UserAccessGroups title: Access Groups
    
  • AgentGroups title: Agent Groups
    
  • AgentSkills title: Agent Skills
    
  • Roles title: Roles
    
  • UserAccounts title: Users (Persons)
    
• CMRouting title: Routing/eServices
  
  • Enumerator title: Business Attributes
    
• CMEnvironment title: Environment
  
  • Script title: Scripts
    
• CMSwitching title: Switching
  
  • AgentLogins title: Agent Logins
    
  • DN title: DNs
    
  • DNGroup title: DN Groups
    
• Agents title: Agents
  

SFAdapters title: Gplus Adapter User Guide

• GPAStandardMode title: Gplus Adapter for Salesforce
  
  • GPAGettingStarted title: Getting started
    
  • GPALogin title: Logging in
    
  • GPAStatus title: Changing Your Status
    
  • GPAMyChannels title: Navigating to a Channel
    

• GPAVoice title: Handling calls
  
  • GPAIncomingCall title: Answer incoming calls
    
  • GPADialCall title: Dial a call
    
  • GPASelectNumberDisplay title: Caller Identification for outbound calls
    
  • GPATransferCall title: Transfer a call
    
  • GPAInitiateConf title: Conference calls
    
  • GPAVoiceConsult title: Consultations
    
  • GPAVoiceCallback title: Call back a disconnected participant
    
  • GPAVoiceRecord title: Recording a Call
    

• GPAChat title: Working with the Chat channel
  
  • GPASingleChat title: Chatting with a customer
    
  • GPAManageMultiChat title: Managing multiple chat interactions
    
  • GPAChatTransfer title: Transferring a Chat
    
  • GPAChatConsult title: Chat consultations
    

• GPAEditCaseData title: Case Information management
  
• GPAVoiceMail title: Voicemail
  
• GPATeamCommunicatorFavorites title: Contact management
  
• GPAReportStatistics title: Viewing your reports
  
• GPAFeedback title: Submitting feedback
  

• GPAWWE title: Gplus Adapter for Saleforce - Agent Desktop option
  
  • GPALightning title: Lightning Experience
    

Reporting title: Reporting

WorkforceManagement title: Workforce Management