Call Result Record Dashboard
The Call Result Record Dashboard contains data about call attempts..
Call Result Record records can contain data associated with one or more of the following fields:
| Field | Type | Description | |
|---|---|---|---|
| id | keyword | ||
| @timestamp | date | ||
| @endtime | date | ||
| ccid | keyword | ||
| calluuid | keyword | ||
| contact_info | keyword | ||
| contact_info_type | keyword | ||
| blockingRuleName | keyword | ||
| duration | integer | ||
| durationCall | integer | ||
| durationACW | integer | ||
| durationCPD | integer | ||
| durationQueue | integer | ||
| timeDialing | date | ||
| timeClientRinging | date | ||
| timeBadCallReleased | date | ||
| timeClientPickedUp | date | ||
| timeCPDFinished | date | ||
| timeQueued | date | ||
| timeAgentRinging | date | ||
| timeAgentEstablished | date | ||
| timeAMDiverted | date | ||
| timeAbandoned | date | ||
| timeAgentCallReleased | date | ||
| callTime | date | ||
| callResult | keyword | ||
| dialingMode | keyword | ||
| optimizationGoal | integer | ||
| optimizationMethod | keyword | ||
| listName | keyword | ||
| campaignName | keyword | ||
| campaignGroupName | keyword | ||
| sessionuuid | keyword | ||
| campaignTemplateName | keyword | ||
| groupName | Keyword | ||
| timezoneName | keyword | ||
| timezoneNameCME | keyword | ||
| timezoneOffset | integer | ||
| agentLoginId | keyword | ||
| scheduledTime | date | ||
| recordType | keyword | ||
| recordStatus | keyword | ||
| voiceTransferDestination | keyword | ||
| countryCode | keyword | ||
| clientCountryCode | keyword | ||
| areaCode | keyword | ||
| deviceTimezone | keyword | ||
| disposition | keyword | ||
| postalCode | keyword | ||
| userData | object |
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