BGS9.0New

9.x

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What's New in Bot Gateway Server for 9.0

[+] The following new features were introduced in the 9.0.004.08 release:

This is the first Generally Available release for this product.

General functionality

• Bot Gateway Server provides a platform to deploy bots that communicate via Chat Server with one or multiple input channels such as web chat, SMS, or messaging apps. Each bot is started and controlled by a workflow.
• Bot Gateway Server allows you to:
  • Connect a bot to a chat session in one of three different visibility modes: conference, coaching, and monitoring.
  • Run a bot either in waiting (the interaction is not routed until bot finishes) or parallel (the interaction is being routed or processed by an agent) mode.

Rich Media capabilities

Bot Gateway Server API provides bots with the ability to:

• Send outbound structured messages and access incoming structured messages (replies).
• Send and receive file attachments (images, audio, video, documents, and more).
• Read standard responses from Universal Contact Server (UCS) for the purpose of sending structured messages and file attachments.
• Render field codes for structured messages.
• Process an error or a notification from a channel (such as Apple Business Chat) that might occur during the delivery of an outbound message.
• Send emojis in chat messages.

Historical reporting

Bot Gateway Server provides historical reporting via Kafka integration.

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