What's New in Messaging Applications for 9.1

9.x

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What's New in Messaging Applications for 9.1

June 26, 2019

• Genesys Driver for use with Genesys Hub
  • The driver now receives and processes location information in the incoming messages.
  • The driver now supports video, audio, and document attachments in both incoming and outgoing messages.
  • A new option, x-phone-format, is added.

• Genesys Driver for use with Apple Business Chat via Hub
  • Agents can now initiate an outbound session with their customers.
  • The following new configuration options are added:
    • msg-not-delivered
    • inbound-route-by-call
    • media-type-chat-by-call
    • x-hub-pull-reserve-time

• Genesys Hub Plug-in for Workspace Desktop Edition
  • Support for WhatsApp inbound and outbound videos (mp4), audio files (amr, mp3, aac, m4a, ogg, opus, oga), and documents (pdf, doc, docx, ppt, pptx, xls, xlsx).
  • A new button, Create new session, is added to the WhatsApp and Apple Business Chat Interaction view to allow agents to create a new outbound session when the current session is disconnected.
  • Agents can now view location information in the incoming WhatsApp messages.
  • An agent, for example agent A, can now invite another agent (agent B) to join agent A’s current Apple Business Chat session through a conference.
  • An agent can now transfer an Apple Business Chat interaction to another agent.
  • Agents can initiate an outbound Apple Business Chat session with a past contact from the My History view.

• Digital Messaging Server contains only resolved issues.

March 27, 2019

• Genesys Driver for use with Genesys Hub

  This is the initial release of Genesys Driver for use with Genesys Hub, a component of Genesys Messaging Apps. This release contains the following new features:

  • Support for WhatsApp Highly Structured Messages (also known as Notifications).
  • Support for chat bots (text only).
  • Support for new outbound chat sessions that are initiated by agents.
  • Support for inbound and outbound text, emojis, and images (JPG/JPEG and PNG formats).

• Genesys Hub Plug-in for Workspace Desktop Edition

  This is the initial release of Genesys Hub Plug-in for Workspace Desktop Edition, a component of Genesys Messaging Apps. This release contains the following new features:

  • Agents can send WhatsApp Highly Structured Messages (also known as Notifications) to customers. Refer to the eServices Manager documentation for more information on how to create these standard responses for agents to use.
  • The plugin supports the following features:
    • Attachments (JPEG/JPG and PNG only)
    • Contact and chat history
    • Emojis
    • Receiving inbound text messages
    • Standard Response Library
    • Sending outbound messages to contacts (from history or Contact Directory)
    • Transfer to other agents or conference with another agent
    • Workbins
  • Support for ClickOnce deployment and silent install/uninstall.

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