Testing Genesys Co-browse

Use the following procedures to test that Genesys Co-browse is configured correctly.

Required Components

The following components are required for testing:

• Local Control Agent
• DB Server
• Configuration Server
• Solution Control Server
• Genesys Administrator
• Stat Server
• Universal Routing Server
• Interaction Server
• Chat Server
• Interaction Workspace
• Co-browse Server
• Interaction Workspace Co-browse Plug-in
• Business Process for Chat interactions, all strategies should be activated for the proper Interaction Server Application
• Multimedia Switch, one Place with Chat DN

You must also have at least one agent that can log in and go ready for Chat using the Interaction Workspace Application.

Preparation

Prerequisites

• Genesys Framework is running.
• Both Universal Contact Server and Interaction Server have connections to Stat Server.
• Both Stat Server and Universal Routing Server have connections to Interaction Server.
• Chat Server and Interaction Server have each other in their Connections list. Interaction Server has a connection to Chat Server via ESP port.
• Co-browse Server is fully configured, see Installation Procedures
• Co-browse JavaScript snippet is on your website

Start of Procedure

1. Start required servers.
2. After each server starts, check its log for errors.
3. Open Interaction Workspace and login. Ready an agent for Chat.

End of Procedure

Next Step

Testing Co-browse Instrumentation