Known Issues and Recommendations
Predictive Routing - URS Strategy Subroutines
The Known Issues and Recommendations section is a cumulative list for all 9.0.x releases of Predictive Routing - URS Strategy Subroutines. This section provides the latest information on known issues and recommendations associated with this product. It includes information on when individual items were found and, if applicable, corrected. The Resolved Issues section for each release describes the corrections and may list additional issues that were corrected without first being documented as Known Issues.
See also Internationalization Issues.
If you would like to evaluate Genesys Predictive Routing for use with schedule-based routing (using Genesys Workforce Management), service-level routing, or business-objective routing, contact Genesys Professional Services for a review of your routing environment. These routing types are not supported by default in an out-of-the-box deployment.
| ID: PRR-1895 | Found In: 9.0.007.00 | Fixed In: |
High priority calls do not bypass Genesys Predictive Routing calls in queue in call surplus mode.
| ID: PRR-176 | Found In: 9.0.000.00 | Fixed In: 9.0.004.00 |
Internationalization Issues
Information in this section is included for international customers. Release numbers in the Found In and Fixed In fields refer to the English (US) release of Predictive Routing - URS Strategy Subroutines unless otherwise noted in the issue description.
There are no internationalization issues for this product.