GVP81ReadMe

New in 8.1.x Releases

[+] Genesys Voice Platform 8.1.7

Genesys Voice Platform 8.5.x "Read Me" Notes

[+] Genesys Voice Platform Supports...

Genesys Voice Platform supports ISUP, INAP, and SS7 connectivity for network based routing environments through the use of third party signaling and media gateways. GVP supports a broad number of Enterprise environments, with support for multiple PBX and Hybrid PBXs, media gateways and servers, and softswitches including carrier service compatibility in many instances including a wide range of service provider/carrier applications including network IVR, network call qualification and call parking, and speech-enabled voice self-service.

• VoiceXML 2.1, certified conformant to the VoiceXML Forum.
• Call Control XML (CCXML) 1.0.
• Advanced media processing capabilities, including conferencing and video.
• Full integration with Genesys Management Framework including Genesys Administrator and Genesys Administrator Extended, a web-based management and configuration console.
• Genesys Composer, an Eclipse-based application development tool including a VoiceXML debugger.
• Genesys SIP Server as a network interface, including integration with Genesys CTI.
• Cisco's ICM routing product integration 7.5 and 8.0 including types 3, 6 & 8.
• GVP 64-bit and 32-bit components are available for Windows 2008 and Red Hat Enterprise Linux 6.
• Nuance Recognizer and Vocalizer TTS support and other MRCP vendor integrations.
• IVR Server 8.1.0-based CTI for both the GVP 7.6 VoiceXML Interpreter and the Next Generation VoiceXML Interpreter.
• GVP 7.6 VoiceXML 2.1 applications are supported by using MCP 8.1.4 in its own Logical Resource Group. Order MCP 8.1.4 component, along with GVP 8.1.5 through 8.1.7, if this migration option is needed.

Versions that GVP is compatible with:

• Genesys Administrator (GA) 8.1.3
• Genesys Administrator Extension (GAX) 8.1.4
• Genesys SIP Server 8.1.1
• Genesys Composer 8.1.3
• IVR Server 8.1.0
• Genesys Media Server 8.1.7
• Management Framework 8.1.3

[+] Red Hat Enterprise Linux Performance Tip

GVP 8.1.7 and above support Red Hat Enterprise Linux (RHEL) 6. However, GVP components run at lower capacities on RHEL 6.x, as compared to RHEL 5.x. Thus, expect the best performance from GVP while using RHEL 5.

[+] Additional Resources

Genesys Customer Care links:

• Genesys Care Program Guide
• Genesys Customer Care website

Licensing:

• Genesys Licensing Guide
• Genesys Migration Guide (See Chapter 2: "Licensing Migration")

Information on supported hardware and third-party software is here:

• Genesys Supported Operating Environment Reference Guide
• Genesys Supported Media Interfaces Reference Manual
• Genesys Interoperability Guide

[+] Read the Legal Notices

 

Legal Notices

Copyright

All Genesys software is © Copyright Genesys Telecommunications Laboratories, Inc. All rights reserved.

Complete information about Genesys proprietary intellectual property, including copyrights, can be found here.

Trademarks

Genesys and the Genesys logo are registered trademarks of Genesys Telecommunications Laboratories, Inc. in the U.S.A. and other countries. Complete information about Genesys proprietary intellectual property, including all trademarks, can be found here.

All other trademarks are the property of their respective owners.

Third Party Software

Genesys follows applicable third-party redistribution policies to the extent that Genesys solutions utilize third-party functionality. Please contact your technical support representative if you have any questions. The following products include specific third-party code and functionality. Click on your product for details on included third-party software.