8.5.202.65
Web Services and Applications Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 08/07/19 | Hot Fix | X |
Helpful Links
Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
Workspace Web Edition
Web Services API
CRM Gplus Adapters
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
[WWE]: [PREM]:
If an agent sends a chat message that includes HTML, the HTML is now escaped so that only plain text is sent to prevent the HTML from being interpreted by the browser. (HTCC-30649)
[WWE]:
[PREM]:
Workspace no longer displays errors to agents when they release a call. Previously, in some situations, a 'Not Found' error was displayed to the agent.
Also includes: HTCC-30623 (HTCC-30631)
[WWE]:
[PREM]:
When an agent who is part of several Outbound campaigns requests a Preview record from a Preview Campaign running in the My Campaigns view, the record that is delivered is now from the campaign selected by the agent. Previously, sometimes a record from a different campaign was delivered instead. (HTCC-30586)
Web Services API
CRM Gplus Adapters
[ADAPTER]:
[PREM]:
The Gplus Adapter UI is now updated after it is maximized. Previously, if Gplus Adapter was minimized then maximized, the UI elements might have not been updated or displayed. (HTCC-30647)
[ADAPTER]:
[PREM]:
Gplus Adapter now can save the Activity History log and create a case in Salesforce Lightning when the Salesforce record is not displayed. (HTCC-30608)
Upgrade Notes
No special procedure is required to upgrade to release 8.5.202.65.