Workspace Desktop Edition Sizing

This chapter describes the Genesys Interaction Workspace and Genesys Workspace Desktop Edition hardware and space requirements for various deployment methods for Agent Workstations, ClickOnce, and (Virtualized) Server for Interaction Workspace 8.1 and Workspace Desktop Edition 8.5.0.

Important

For information about sizing for Workspace Desktop Edition 8.5.1 refer to the Genesys online documentation.

Workspace supports three main deployment methods:

• Local deployment in an agent workstation.
• The ClickOnce feature.
• A (virtualized) server, such as Citrix, or other. Refer to Genesys Supported

Operating Environment Reference Guide at http://docs.genesys.com/ for information about supported virtualized environments.

This article includes the following sections:

• Agent Workstation Requirements, page 459
• ClickOnce Requirements, page 460
• (Virtualized) Server Requirements, page 460

Agent Workstation Requirements

Table 147 shows the recommended hardware requirements for the Workspace host machine.

Recommended Hardware Requirements - Workspace Host Machine

Processor	Memory	Hard Drive	Graphic Card	Network
Intel Core 2 Duo CPU 2.6 GHz	2 GB (4 GB of RAM is recommended when non-Genesys applications are being run concurrently, or to improve performance.)	200 MB	DirectX 9.0+	xDSL / Lan

ClickOnce Requirements

Table 148 shows the space that is recommended on the target workstations and the minimum network data transfer rate to deploy Workspace by using the ClickOnce feature.

ClickOnce Target Workstations and Minimum Network Data Transfer Rate

Hard Drive	Network
500 MB Free Space	1 GB LAN, or more

The size of the Workspace downloads (without HTTP compression), including plugins, for each workstation are:

• Full-featured Workspace: 23 MB
• Workspace SIP Endpoint plugin: 23 MB
• Twitter, Facebook, and Genesys Agent Scripting plugins: 1 MB each

(Virtualized) Server Requirements

Table 149 shows the recommended hardware requirements for each session on the Centralized Workspace host machine.

Recommended Hardware Requirements - Centralized Workspace Host Machine

Memory	Hard Drive	Network Bandwidth ICA / PCoIP	Network Bandwidth Audio
600 MB (x64 OS)	Sufficient space for Genesys Workspace and logs. 35 to 50MB for Workspace and approximately 1 GB for logs. The requirement for logs is configurable and so might be more or less than this value.	< 10 KB / Sec	8-16 KB / Sec

Important

For detailed information, please refer to the Workspace Deployment Guide: http://docs.genesys.com/Documentation/IW