8.5.202.67
Web Services and Applications Release Notes
| Release Date | Release Type | Restrictions | AIX | Linux | Solaris | Windows |
|---|---|---|---|---|---|---|
| 09/25/19 | Hot Fix | X |
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Releases Info
Product Documentation
Genesys Products
What's New
This release contains the following new features and enhancements:
Workspace Web Edition
Web Services API
CRM Gplus Adapters
Resolved Issues
This release contains the following resolved issues:
Workspace Web Edition
[WWE]:
[PREM]:
The following scenario no longer causes After Call Work to be cancelled:
- The value of the voice.cancel-after-call-work-on-done option was set to true.
- An Outbound campaign call has a planned Reschedule set, but the rescheduled time is incorrect (for example, it occurs in the past).
- An agent marks the Outbound campaign call as Done.
Now, After Call Work is not cancelled and the agent cannot mark the call as Done until the reschedule time is fixed. Previously, the After Call Work was incorrectly cancelled even if the Mark Done operation failed due to the invalid reschedule operation. (HTCC-30723)
[WWE]:
[PREM]:
The angle bracket characters, < and >, are now correctly sent from the Chat interaction view. Previously these characters were sent as their equivalent HTML characters: {noformat}< and >.{noformat} (HTCC-30720)
[WWE]:
[PREM]:
Japanese characters can now be correctly entered into fields in the Contact Information view. (HTCC-30693)
Web Services API
CRM Gplus Adapters
Upgrade Notes
No special procedure is required to upgrade to release 8.5.202.67.