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9.0.000.16

CX Contact Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
10/31/19 General X


Helpful Links

Releases Info

Product Documentation

  • [[Documentation/|]]

Genesys Products


What's New

This release contains the following new features and enhancements:

  • Outbound Analytics now displays a yellow warning ribbon and a red error ribbon. (CLOUDCON-8412)
  • A new *Found In* column has been added to the Suppression List Table view. That is, when you search for a suppression record the target Suppression List in which the match was found is now shown in the results. (CLOUDCON-8362)



Resolved Issues

This release contains the following resolved issues:


Record_Id values will be reset to start at 0 each time a contact list is modified by the Flush and append upload type.

 (CLOUDCON-8367)

Outbound Analytics will now provide a notification alert for an unset default dashboard. (CLOUDCON-8352)


Outbound Analytics - You can now perform an Audit table search with multiple criteria using a comma to separate the criteria. (CLOUDCON-8349)


Outbound Analytics - The Audit Table now shows all search results in the current table view (controlled by row view). Previously, results appeared among the table tabs. (CLOUDCON-8347)


Outbound Analytics - The Ddfilter panel displays the correct values for the selected time frame. Previously, the Ddfilter panel displayed incorrect values. (CLOUDCON-8346)


Outbound Analytics - When exporting dashboards the exported file contains a valid file extension. Previously, the file was downloaded without an extension. (CLOUDCON-8345)


Outbound Analytics - Dashboard tool tips are now displayed correctly. Previously, some of the Dashboard tool tips were either not displayed or were displayed cropped. (CLOUDCON-8305)


The CX Contact Login screen is no longer bypassed. (CLOUDCON-7871)




Upgrade Notes

No special procedure is required to upgrade to release 9.0.000.16.

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