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Predictive Route DataCfg:default-predictor:initial-threshold-timeout

score-base-threshold

Section: default-predictor
Default Value: 0
Valid Values: (integer) 0 - <max>
Changes Take Effect: On the next interaction processed


This option defines the initial minimum agent score required for an agent to be considered a match for an interaction. After the timeout defined by the [default-predictor].initial-threshold-timeout option expires, the minimum score required to handle the interaction is gradually decreased. If you set the value to 0, no initial minimum score is required and agents with any score are considered for an interaction.


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Published Option

initial-threshold-timeout

Default Value: 0
Valid Values: (integer) 0 - <max>
Changes Take Effect: On the next interaction processed


Defines a timeout, in seconds, during which the isAgentScoreGood URS callback function uses an initial minimum agent score, defined by the [default-predictor].score-base-threshold option, to match agents to an interaction. After this timeout expires, the minimum score required to allow an agent to handle the interaction is gradually decreased.

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