Predictive Route DataCfg:default-predictor:use-setreadycondition

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Published Option

use-setreadycondition

Default Value: false
Valid Values: true, false
Changes Take Effect: On the next interaction

If option is set to true, the strategy executes calls to the isAgentScoreGood subroutine, which temporarily removes low-scoring agents from consideration for routing. If option is set to false, the strategy does not execute calls to the isAgentScoreGood subroutine and, as a result, the interaction is routed to the agent with the highest availability; that is, the one who has been waiting longest for an interaction.

• Low-scoring agents - Agents with scores for the current interaction lower than time-dependent minimum required score, which is defined by the following options: [default-predictor].initial-threshold-timeout, [default-predictor].threshold-relaxation-timeout, [default-predictor].threshold-relaxation-step.

• Temporary - Until the agent's score for the interaction becomes higher than the time-dependent minimum required score.

Important: This option takes effect only when the [default-predictor].prr-mode option is set to prod or to ab-test-time-sliced for the same predictor.

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