Genesys Softphone Connector API Reference
Welcome to the Genesys Softphone Connector API Reference. You can use this API to connect your custom agent desktop application to Genesys Softphone. This API enables Softphone to integrate with your agent desktop, similar to how it integrates with Workspace Web Edition and Workspace Desktop Edition for registration, authentication, and mute control.
You can use this API to:
- Configure Softphone
- Monitor Softphone events
- Start and stop a SIP or WebRTC session
- Control and monitor Softphone calls
- Control and monitor Softphone audio devices
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