SOE DB Select
| Product | Database | Release | Conditions |
|---|---|---|---|
| MS SQL Server 2008 | 8.0.2+ | Discontinued as of June 30, 2020. | |
| MS SQL Server 2012 | 8.1.4+ | Discontinued as of January 1, 2025. Support starts with 8.1.420+ | |
| MS SQL Server 2016 | 8.1.450.20 | ||
| MS SQL Server 2016 Cluster | 8.1.450.20 | ||
| MS SQL Server 2017 (Windows) | 8.1.450+ | Support starts with 8.1.450.33 | |
| MS SQL Server 2019 | 8.1.5+ | Support starts with 8.1.561.29. | |
| MS SQL Server 2022 | 8.1.6+ | Support starts with 8.1.600.08 | |
| MS SQL Server 2008 | 8.0.2+ | Discontinued as of June 30, 2020. | |
| MS SQL Server 2012 | 8.1.4+ | Discontinued as of January 1, 2025. Support starts with 8.1.420+ | |
| MS SQL Server 2016 | 8.1.450.20 | Discontinued as of March 31, 2025. | |
| MS SQL Server 2016 Cluster | 8.1.450.20 | Discontinued as of March 31, 2025. | |
| MS SQL Server 2017 (Windows) | 8.1.450+ | Support starts with 8.1.450.33 | |
| MS SQL Server 2019 | 8.1.5+ | Support starts with 8.1.561.29. | |
| MS SQL Server 2022 | 8.1.6+ | Support starts with 8.1.600.08 | |
| MS SQL Server 2008 | 8.5.100+ | ||
| MS SQL Server 2012 | 8.5.100+ | ||
| MS SQL Server 2014 | 8.5.100+ | ||
| MS SQL Server 2016 | 8.5.100+ | ||
| MS SQL Server 2019 | 8.5.100+ | ||
| MS SQL Server 2008 | 8.5.100+ | ||
| MS SQL Server 2012 | 8.5.100+ | ||
| MS SQL Server 2014 | 8.5.100+ | ||
| MS SQL Server 2016 | 8.5.100+ | ||
| MS SQL Server 2019 | 8.5.100+ | ||
| MS SQL Server 2008 | 8.0.1+ | Discontinued as of June 30, 2020. | |
| MS SQL Server 2012 | 8.5+ | Discontinued as of January 1, 2025. Not supported by Interaction Server starting with 8.5.2. | |
| MS SQL Server 2012 Cluster | 8.5+ | Discontinued as of January 1, 2025. Also supports AlwaysOn Cluster with Synchronous Mirroring capability. Not supported by Interaction Server from 8.5.2. | |
| MS SQL Server 2014 | 8.5.1+ | Discontinued as of January 1, 2025. Supported by Interaction Server starting with 8.5.108.05. | |
| MS SQL Server 2014 Cluster | 8.5.1+ | Discontinued as of January 1, 2025. Supported by Interaction Server starting with 8.5.108.05. Also supports AlwaysOn capability. | |
| MS SQL Server 2016 | 8.5+ | Discontinued as of March 31, 2025. | |
| MS SQL Server 2016 Cluster | 8.5.1+ | Discontinued as of March 31, 2025. | |
| MS SQL Server 2017 | 8.5.3 | Supported by Interaction Server starting with 8.5.300.07. | |
| MS SQL Server 2019 | 8.5.3+ | Supported by Interaction Server starting with 8.5.306.04. | |
| MS SQL Server 2019 Cluster | 8.5.3+ | Supported by Interaction Server starting with 8.5.306.04 with AlwaysOn capability. | |
| MS SQL Server 2022 | 9.0.0+ | Supported by Interaction Server starting with 9.0.012.05. | |
| MS SQL Server 2022 Cluster | 9.0.0+ | Supported by Interaction Server starting with 9.0.012.05 with AlwaysOn capability. | |
| MS SQL Server 2008 | 8.0.1+ | Discontinued as of June 30, 2020. | |
| MS SQL Server 2012 | 8.5+ | Discontinued as of January 1, 2025. Not supported by Interaction Server starting with 8.5.2. | |
| MS SQL Server 2012 Cluster | 8.5+ | Discontinued as of January 1, 2025. Also supports AlwaysOn Cluster with Synchronous Mirroring capability. Not supported by Interaction Server from 8.5.2. | |
| MS SQL Server 2014 | 8.5.1+ | Discontinued as of January 1, 2025. Supported by Interaction Server starting with 8.5.108.05. | |
| MS SQL Server 2014 Cluster | 8.5.1+ | Discontinued as of January 1, 2025. Supported by Interaction Server starting with 8.5.108.05. Also supports AlwaysOn capability. | |
| MS SQL Server 2016 | 8.5+ | Discontinued as of March 31, 2025. | |
| MS SQL Server 2016 Cluster | 8.5.1+ | Discontinued as of March 31, 2025. | |
| MS SQL Server 2017 | 8.5.3 | Supported by Interaction Server starting with 8.5.300.07. | |
| MS SQL Server 2019 | 8.5.3+ | Supported by Interaction Server starting with 8.5.306.04. | |
| MS SQL Server 2019 Cluster | 8.5.3+ | Supported by Interaction Server starting with 8.5.306.04 with AlwaysOn capability. | |
| MS SQL Server 2022 | 9.0.0+ | Supported by Interaction Server starting with 9.0.012.05. | |
| MS SQL Server 2022 Cluster | 9.0.0+ | Supported by Interaction Server starting with 9.0.012.05 with AlwaysOn capability. | |
| MS SQL Server 2012 | 8.1.3+ | Discontinued as of January 1, 2025. Genesys does not support Windows authentication mode of MSSQL database. | |
| MS SQL Server 2012 Cluster | 8.5+ | Discontinued as of January 1, 2025. AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. DB Server 8.1.301 is required if accessing latest MSSQL Server/Cluster from applications, configured to use DB Server. | |
| MS SQL Server 2014 | 8.5.1+ | Discontinued as of January 1, 2025. Supported by DB Server starting with 8.1.301. | |
| MS SQL Server 2014 Cluster | 8.5.1+ | Discontinued as of January 1, 2025. AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. DB Server 8.1.301 is required if accessing latest MSSQL Server/Cluster from applications, configured to use DB Server. | |
| MS SQL Server 2016 | 8.5.1+ | Discontinued as of March 31, 2025.<br>Note the following support starting with the version indicated: DB Server 8.1.301.14; Configuration Server 8.5.101.07; Message Server 8.5.100.13 | |
| MS SQL Server 2016 Cluster | 8.5.1+ | Discontinued as of March 31, 2025.<br><br>AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. DB Server 8.1.301 is required if accessing latest MSSQL Server/Cluster from applications, configured to use DB Server. | |
| MS SQL Server 2017 (Linux) | 8.1.3+ | Supported by DB Server starting with 8.1.302.01. | |
| MS SQL Server 2017 (Linux) | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.101.20; Message Server 8.5.100.16 | |
| MS SQL Server 2017 (Windows) | 8.1.3+ | Note the following support starting with the version indicated: Configuration Server 8.5.101.77; Message Server 8.5.100.31; DB Server 8.5.100.07. Note: Supported by PostgreSQL client 10.1 | |
| MS SQL Server 2017 (Windows) | 8.1.3+ | Supported by DB Server starting with 8.1.302.02. | |
| MS SQL Server 2017 (Windows) | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.101.22; Message Server 8.5.100.19 | |
| MS SQL Server 2017 Cluster | 8.5.1+ | AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. Note the following support starting with the version indicated: Configuration Server 8.5.101.22; Message Server 8.5.100.19; DB Server 8.1.302.02; | |
| MS SQL Server 2019 | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.101.50; DB Server 8.5.100.06; Message Server 8.5.100.30 | |
| MS SQL Server 2019 (Linux) | 8.5.1+ | Starting from version Configuration Server 8.5.102.10, DB Server 8.5.100.28, and Message Server 8.5.100.46, the MSSQL dbclient on Linux can load the ODBC driver v18; to connect to MSSQL Server 2019 or later, the ODBC driver v18 must be used, and the dbclient_msql_64 located in the dbclient_next folder must be used. | |
| MS SQL Server 2019 Cluster | 8.5.1+ | AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity.Note the following support starting with the version indicated: Configuration Server 8.5.101.50; DB Server 8.5.100.06; Message Server 8.5.100.30 | |
| MS SQL Server 2022 | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.102.11; DB Server 8.5.100.29; Message Server 8.5.100.47. The MSSQL dbclient on windows can load the ODBC driver v18. To connect to MSSQL Server 2022 or later, the ODBC driver v18 must be used, along with the dbclient_msql_64 located in the dbclient_next folder. For deployment instructions, refer to the Microsoft SQL Server Databases article in the Framework Database Connectivity Reference Guide. | |
| MS SQL Server 2022 (Linux) | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.102.11; DB Server 8.5.100.29; Message Server 8.5.100.47. The MSSQL dbclient on windows can load the ODBC driver v18. To connect to MSSQL Server 2022 or later, the ODBC driver v18 must be used, along with the dbclient_msql_64 located in the dbclient_next folder. For deployment instructions, refer to the Microsoft SQL Server Databases article in the Framework Database Connectivity Reference Guide. | |
| MS SQL Server 2022 Cluster | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.102.11; DB Server 8.5.100.29; Message Server 8.5.100.47. The MSSQL dbclient on windows can load the ODBC driver v18. To connect to MSSQL Server 2022 or later, the ODBC driver v18 must be used, along with the dbclient_msql_64 located in the dbclient_next folder. For deployment instructions, refer to the Microsoft SQL Server Databases article in the Framework Database Connectivity Reference Guide. | |
| MS SQL Server 2012 | 8.1.3+ | Discontinued as of January 1, 2025. Genesys does not support Windows authentication mode of MSSQL database. | |
| MS SQL Server 2012 Cluster | 8.5+ | Discontinued as of January 1, 2025. AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. DB Server 8.1.301 is required if accessing latest MSSQL Server/Cluster from applications, configured to use DB Server. | |
| MS SQL Server 2014 | 8.5.1+ | Discontinued as of January 1, 2025. Supported by DB Server starting with 8.1.301. | |
| MS SQL Server 2014 Cluster | 8.5.1+ | Discontinued as of January 1, 2025. AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. DB Server 8.1.301 is required if accessing latest MSSQL Server/Cluster from applications, configured to use DB Server. | |
| MS SQL Server 2016 | 8.5.1+ | Discontinued as of March 31, 2025.<br>Note the following support starting with the version indicated: DB Server 8.1.301.14; Configuration Server 8.5.101.07; Message Server 8.5.100.13 | |
| MS SQL Server 2016 Cluster | 8.5.1+ | Discontinued as of March 31, 2025.<br><br>AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. DB Server 8.1.301 is required if accessing latest MSSQL Server/Cluster from applications, configured to use DB Server. | |
| MS SQL Server 2017 (Linux) | 8.1.3+ | Supported by DB Server starting with 8.1.302.01. | |
| MS SQL Server 2017 (Linux) | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.101.20; Message Server 8.5.100.16 | |
| MS SQL Server 2017 (Windows) | 8.1.3+ | Note the following support starting with the version indicated: Configuration Server 8.5.101.77; Message Server 8.5.100.31; DB Server 8.5.100.07. Note: Supported by PostgreSQL client 10.1 | |
| MS SQL Server 2017 (Windows) | 8.1.3+ | Supported by DB Server starting with 8.1.302.02. | |
| MS SQL Server 2017 (Windows) | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.101.22; Message Server 8.5.100.19 | |
| MS SQL Server 2017 Cluster | 8.5.1+ | AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity. Note the following support starting with the version indicated: Configuration Server 8.5.101.22; Message Server 8.5.100.19; DB Server 8.1.302.02; | |
| MS SQL Server 2019 | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.101.50; DB Server 8.5.100.06; Message Server 8.5.100.30 | |
| MS SQL Server 2019 (Linux) | 8.5.1+ | Starting from version Configuration Server 8.5.102.10, DB Server 8.5.100.28, and Message Server 8.5.100.46, the MSSQL dbclient on Linux can load the ODBC driver v18; to connect to MSSQL Server 2019 or later, the ODBC driver v18 must be used, and the dbclient_msql_64 located in the dbclient_next folder must be used. | |
| MS SQL Server 2019 Cluster | 8.5.1+ | AlwaysOn Cluster with sync mirroring capability is supported for Framework Business Continuity.Note the following support starting with the version indicated: Configuration Server 8.5.101.50; DB Server 8.5.100.06; Message Server 8.5.100.30 | |
| MS SQL Server 2022 | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.102.11; DB Server 8.5.100.29; Message Server 8.5.100.47. The MSSQL dbclient on windows can load the ODBC driver v18. To connect to MSSQL Server 2022 or later, the ODBC driver v18 must be used, along with the dbclient_msql_64 located in the dbclient_next folder. For deployment instructions, refer to the Microsoft SQL Server Databases article in the Framework Database Connectivity Reference Guide. | |
| MS SQL Server 2022 (Linux) | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.102.11; DB Server 8.5.100.29; Message Server 8.5.100.47. The MSSQL dbclient on windows can load the ODBC driver v18. To connect to MSSQL Server 2022 or later, the ODBC driver v18 must be used, along with the dbclient_msql_64 located in the dbclient_next folder. For deployment instructions, refer to the Microsoft SQL Server Databases article in the Framework Database Connectivity Reference Guide. | |
| MS SQL Server 2022 Cluster | 8.5.1+ | Note the following support starting with the version indicated: Configuration Server 8.5.102.11; DB Server 8.5.100.29; Message Server 8.5.100.47. The MSSQL dbclient on windows can load the ODBC driver v18. To connect to MSSQL Server 2022 or later, the ODBC driver v18 must be used, along with the dbclient_msql_64 located in the dbclient_next folder. For deployment instructions, refer to the Microsoft SQL Server Databases article in the Framework Database Connectivity Reference Guide. | |
| MS SQL Server 2016 | 9.0.101+ | No longer supported from 9.0.113.xx | |
| MS SQL Server 2017 (Windows) | 9.0.101+ | Microsoft SQL Server 2017 (RTM-CU25) (KB5003830) - 14.0.3401.7 (x64) | |
| MS SQL Server 2019 | 9.0.1+ | Starting from 9.0.114+ | |
| MS SQL Server 2022 | 9.0+ | Starting with 9.0.128.06 | |
| MS SQL Server 2016 | 9.0.101+ | No longer supported from 9.0.113.xx | |
| MS SQL Server 2017 (Windows) | 9.0.101+ | Microsoft SQL Server 2017 (RTM-CU25) (KB5003830) - 14.0.3401.7 (x64) | |
| MS SQL Server 2019 | 9.0.1+ | Starting from 9.0.114+ | |
| MS SQL Server 2022 | 9.0+ | Starting with 9.0.128.06 | |
| MS SQL Server 2012 | 9.0+ | Discontinued as of January 1, 2025. Compatible with Genesys Info Mart 8.1.3+ | |
| MS SQL Server 2016 | 9.0+ | <br>Discontinued as of March 31, 2025. | |
| MS SQL Server 2016 Cluster | 9.0+ | Discontinued as of March 31, 2025.<br><br>Supports AlwaysOn Cluster with Synchronous Mirroring capability. However, JTDS, the third-party JDBC driver that GAX uses, does not officially support the AlwaysOn configuration. Therefore, even though Genesys successfully tested GAX with MS SQL Server 2016 Cluster/AlwaysOn, Genesys cannot officially recommend anything but a simple failover clustering configuration. | |
| MS SQL Server 2017 | 9.0+ | Compatible with Genesys Info Mart 8.5.014.19+ | |
| MS SQL Server 2019 | 9.0+ | Compatible with RAA 9.0.011.01+, and GCXI 100.0.028.0000+ | |
| MS SQL Server 2019 Cluster | 9.0+ | Compatible with RAA 9.0.011.01+, and GCXI 100.0.028.0000+ | |
| MS SQL Server 2022 | 9.0.100+ | Compatible with RAA 9.0.100.05+ (100.0.100.0500+) | |
| MS SQL Server 2022 Cluster | 9.0.100+ | Compatible with RAA 9.0.100.05+ (100.0.100.0500+) |
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Supported Databases
|default=No products support this database. |format=dynamic table }}
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