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Predictive Route DataCfg:default-predictor:ab-test-time-slice

prr-mode

Section: default-predictor
Default Value: off
Valid Values: prod, off, ab-test-time-sliced, dry-run
Changes Take Effect: Immediately


Specifies whether an instance of Predictive Routing should run as a production instance or as a test instance.

  • prod - All the interactions that pass through the ActivatePredictiveRouting strategy subroutine are processed using Predictive Routing.
  • off - No interactions use Predictive Routing.
  • ab-test-time-sliced - The periods of time when Predictive Routing and skill-based routing are alternately turned on. The duration of each period is configured in the in the ab-test-time-slice option located in the same section as this prr-mode option.
  • dry-run - Predictive Routing scores agents for your interactions, but does not use the scores for routing.

prr-mode

Section: default-predictor
Default Value: off
Valid Values: prod, off, ab-test-time-sliced, dry-run
Changes Take Effect: Immediately


Specifies whether an instance of Predictive Routing should run as a production instance or as a test instance.

  • prod - All the interactions that pass through the ActivatePredictiveRouting strategy subroutine are processed using Predictive Routing.
  • off - No interactions use Predictive Routing.
  • ab-test-time-sliced - The periods of time when Predictive Routing and skill-based routing are alternately turned on. The duration of each period is configured in the in the ab-test-time-slice option located in the same section as this prr-mode option.
  • dry-run - Predictive Routing scores agents for your interactions, but does not use the scores for routing.


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Published Option

ab-test-time-slice

Default Value: 0
Valid Values: 0, positive integers
Changes Take Effect: Immediately
Dependencies: prr-mode
Modified: 9.0.017.00

To enable 50/50 A/B testing, which when Predictive Routing and skills-based routing are turned on alternately for equal periods, set the prr-mode configuration option in the same section to ab-test-time-sliced and configure a value for this ab-test-time-slice option. The time slice you set is how long each routing method is enabled before switching to the other.

Note: To configure non-50/50 A/B test periods, set the ab-test-gpr-on-period and ab-test-gpr-off-period options in such a way as to create the on-off split you want to use. For instructions, see the "Configure a non-50/50 comparison test time split" section in the "Routing scenarios using GPR" topic of the Genesys Predictive Routing Deployment and Operations Guide.

When enabled and set to one of the following values, time-sliced A/B testing works as follows:

  • 0 (the default) - The SetIdealAndReadyCondition subroutine uses a formula based on the time of day and the date to determine whether particular interaction belongs to Group A or Group B. The change from A to B and then back to A, and so on, occurs hourly. Which period starts at midnight depends on the whether the day of the year is even or odd. If the date is an odd number, A starts at midnight; if it is an even number, B starts at midnight.
  • A nonzero value (in seconds) - Genesys recommends that you do not set the value of this option to less than 3600 seconds in a production environment. The SetIdealAndReadyCondition subroutine uses a formula based on the configured time slice to determine whether a particular interaction belongs to Group A or Group B.

In release 9.0.017.00, the default value for this option was changed from 1741 to 0.

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