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Predictive Route DataCfg:default-predictor:platform-scoring-url

platform-base-url

Section: default
Default Value: No default value
Valid Values: (string) A valid Predictive Routing URL
Changes Take Effect: After restart


Specifies the common substring of Genesys Predictive Routing API endpoint URLs. This value is the host name of the server where you access Predictive Routing.

You must specify https:// in your base URL string.

platform-base-url

Section: default
Default Value: No default value
Valid Values: (string) A valid Predictive Routing URL
Changes Take Effect: After restart


Specifies the common substring of Genesys Predictive Routing API endpoint URLs. This value is the host name of the server where you access Predictive Routing.

You must specify https:// in your base URL string.


View in ref guide.

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Published Option

platform-scoring-url

Default Value: none
Valid Values: A valid GPR API scoring endpoint + a valid Predictor ID
Changes Take Effect: On the next interaction processed


The ActivatePredictiveRouting strategy subroutine in URS uses the URL defined by this option as the HTTP address to send scoring requests to the GPR API. This URL should be the value for the [default].platform-base-url option with <predictor_name>/score appended.

You can locate the Predictor ID in messages returned from the GPR API or in the browser URL address when you are in the GPR web application with the page for the desired Predictor open.

Draft Option

No draft option

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